Qualifications

• Experience with case management or compliance/audit software, preferably in retail.
• Ability to deliver live training sessions to individuals and groups.
• Strong communication skills for explaining technical workflows to diverse audiences.
• Customer-focused mindset that translates product features into business value.
• Experience working with cross-functional teams in sales, customer success, product, and support roles.
• Background in a solution consultant or product specialist position.

Responsibilities

• Act as the product expert for Incident and Audit solutions, guiding both internal and external stakeholders.
• Assist sales and customer success teams with demos and discovery calls by articulating product capabilities.
• Conduct customer training sessions for onboarding and ongoing education to enhance product adoption.
• Help customers optimize Incident and Audit configurations, including case linking and analytics.
• Provide advanced support by troubleshooting complex customer problems and escalating issues when necessary.
• Collaborate with Product and Engineering teams to channel customer feedback and identify roadmap opportunities.
• Develop and update training materials, playbooks, and FAQs for effective customer support.

Benefits

• Multiple medical plan options, dental and vision coverage.
• Health savings and flexible spending accounts.
• Paid parental leave along with supplemental coverage for unexpected events.
• Generous paid time off and a 401(k) plan with immediate vesting and company match.
• Short- and long-term disability insurance.
• Access to health and well-being resources like Calm and Sworkit.
• Opportunities for learning and career development.