Duties/Responsibilities:
- Develop test plans, test cases, and execute tests to validate the functionality, performance, and stability of TV software.
- Track and manage software defects, closely collaborate with the development team to ensure timely resolution of issues.
- Analyze requirements and design documents to ensure testing activities align with specifications and requirements.
- User Experience Testing, organizing and managing user experience testing and user trials.
- Provide technical support and troubleshooting for products, resolving customer technical issues via phone, email, or remote connection.
- Gather customer feedback and issues, and promptly escalate to relevant departments to ensure timely resolution and follow-up.
- Write and maintain technical support documents, FAQs, and user guides for customer self-help troubleshooting.
- Maintain testing environments and testing equipment to ensure testing accuracy.
- Continuously learn and explore new testing techniques and tools to enhance skill proficiency.
Requirements/Qualifications:
- Bachelor's degree or higher in Computer Science, Software Engineering, or related field.
- 3+ years of experience as a Software Test Engineer, preferably in TV software
- Solid understanding of software testing principles, methodologies, and processes.
- Strong logical thinking and problem-solving skills, able to quickly identify and analyze issues.
- Strong communication skills and customer service orientation, capable of patiently listening to customer issues and providing effective solutions.
- Excellent communication skills and teamwork spirit, capable of effective collaboration and communication with the development team.
- Pursuit of software quality, able to maintain work efficiency and quality under pressure.
- Good command of English in both written and verbal communication, capable of effective communication and collaboration with international teams.
