Position OverviewAs a Software Engineering Manager within PNC's Retail Tech organization, you will be based in Pittsburgh, PA or Dallas, TX.
The Application System Manager (ASM) is accountable for the Software Delivery, operational stability, availability, and risk posture of assigned applications supported by the Retail Digital Account open. You will manage engineering talent across product lines, build a culture of engineering craftsmanship, and drive technology modernization through sound architecture, clean coding practices, and disciplined SDLC/Operational/Releases execution.
Key Responsibilities
Technical Leadership (Primary Focus)
• Act as a hands on technical leader, contributing directly to design, development, code reviews, and problem resolution.
• Design and build Java based applications and microservices using Spring Boot.
• Guide technical decisions around architecture, scalability, resiliency, and performance.
• Serve as the escalation point for production incidents, including participation in and leadership of major incident bridges as needed
• Ensure appropriate monitoring, alerting, and observability are in place and continuously improved.
Drive root cause analysis, remediation plans, and problem records for recurring or severe incidents.
• Strong experience in production application support within a 24x7 enterprise environment.
• Proven incident management, release management, and problem solving skills.
• Promote engineering best practices, code quality, and continuous improvement.
People & Team Leadership (Secondary Focus)
• Manage and mentor a team of software/devOps/release engineers, supporting performance, growth, and career development.
• Communicate project status, risks, and resource requirements to stakeholders and management
• Aligning team goals with organizational objectives, develops KPIs, and focuses on cross-functional collaboration.
• Foster a collaborative, accountable, and inclusive team culture.
• Support hiring, onboarding, and day to day team leadership activities.
• Communicate effectively with product partners and stakeholders to ensure alignment on priorities and delivery.
Preferred Skills & Experience
• Proven experience as a hands on Software Engineering Manager or technical lead.
• Strong expertise in Java, Spring Boot, and microservices based architectures.
• Experience managing and leading a team of 10+ engineers.
• Solid DevOps understanding, including CI/CD concepts, automation, and production support considerations.
• Familiarity with production operating models and/or global production support organizations.
• Experience partnering with offshore or vendor based support team
• Strong communication skills with the ability to collaborate across technical and non technical audiences.
• Experience working in Agile development environments.
Nice to Have Qualifications
• Experience with containerization or cloud native platforms.
• Exposure to enterprise or regulated technology environments.
• Experience modernizing legacy applications or platforms.
Job Description- Manages development projects, development teams and application support functions.
- Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.
- Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
- Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
- Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.
QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Java, Process Improvements, Production Support, Release Management, Software Engineering Management, Software Solutions, Spring Boot, User Experience (UX) Design
CompetenciesAgile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), System Testing
Work ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
EducationBachelors
CertificationsNo Required Certification(s)
LicensesNo Required License(s)
BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visitpncthrive.com.
