Position OverviewAs a Software Engineering Manager within PNC's Technology organization, you will be based in Dallas, TX; Birmingham, AL or Pittsburgh, PA.
Key Responsibilities:
Lead and develop a team of application support engineers and technical specialists.
Ensure availability, performance, resiliency, and operational stability of critical API platforms and backend services.
Drive Incident Management, Problem Management, Change Management, and Production Readiness processes.
Lead major incident response efforts and coordinate resolution activities across multiple technology organizations.
Drive root cause analysis and corrective action plans to prevent recurring issues.
Partner with Software Engineering teams to improve service reliability, automation, observability, and operational maturity.
Support application releases and ensure operational readiness for new API capabilities and platform enhancements.
Monitor service health through dashboards, alerts, KPIs, SLAs, and SLOs.
Establish support procedures, runbooks, escalation paths, and operational controls.
Coordinate support activities across internal and external technology partners.
Support disaster recovery, business continuity, and resiliency testing initiatives.
Ensure compliance with enterprise security, audit, risk, and regulatory requirements.
Provide operational reporting and executive communications to technology and business leadership.
Preferred Qualifications:
Experience supporting customer-facing digital banking platforms.
Experience with mobile banking ecosystems, including understanding of how mobile applications interact with backend APIs and services.
Familiarity with iOS and Android application architectures, mobile authentication flows, push notifications, and mobile release processes.
Experience supporting Cards, Payments, Wallets, or Digital Banking products.
Experience with vendor integrations and third-party API providers.
ITIL certification or equivalent operational management experience.
Technical Skills:
Experience in the following technologies is highly desirable:
REST APIs
Java / Spring Boot
Microservices Architecture
OAuth2 / OpenID Connect
JWT Authentication
Kafka / MQ Messaging
OpenShift / Kubernetes
Azure, AWS, or GCP
Splunk
Dynatrace
CI/CD Pipelines
Git-based Source Control
SQL and NoSQL Databases
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description- Manages development projects, development teams and application support functions.
- Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.
- Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
- Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
- Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
- Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
- Live the Values - Role models our values with transparency and courage.
- Enable Change - Takes action to drive change and innovation that will transform our business.
- Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
- Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design
CompetenciesAgile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), System Testing
Work ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
EducationBachelors
CertificationsNo Required Certification(s)
LicensesNo Required License(s)
BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
