Position Overview

As an Software Engineering Manager Senior within PNC's Technology organization, you will be based in Cleveland, OH; Pittsburgh, PA or Dallas, TX.

We are seeking a Technical Manager to lead a high-impact Salesforce (EDGE) engineering team supporting Sales, Servicing, Marketing Cloud Account Engagement, CPQ, API integrations, and enterprise banking solutions.
This role will be responsible for:
• Delivering critical business capabilities such as sales operations, case management, pricing, quoting, and margin optimization
• Ensuring scalable integrations and production stability
• Driving timely execution of releases
The ideal candidate will bring strong Salesforce platform expertise, hands-on leadership, and the ability to effectively manage lean teams delivering business-critical functionality.

Key Responsibilities
Technical & Delivery Leadership
• Manage development projects, teams, and application support functions
• Oversee application development, installation, and maintenance
• Ensure adherence to quality standards and enterprise guidelines
• Drive product strategy from a technical leadership perspective
Salesforce & CPQ Delivery
• Lead development across Salesforce platform (Sales Cloud, Service Cloud, Marketing Cloud Account Engagement, CPQ)
• Deliver pricing, quoting, and margin optimization capabilities
• Ensure solutions align with business needs and enterprise architecture
API & Integration Oversight
• Guide development and delivery of integrations (REST/SOAP APIs)
• Ensure scalability, security, and performance of integrated systems
Team & Resource Management
• Lead, mentor, and develop engineering teams
• Maximize staff contribution through professional development and teamwork
• Manage hiring, performance, and vendor coordination
Production Stability & Risk Management
• Support root cause analysis and issue resolution in production environments
• Ensure secure and compliant application design across layers
• Monitor system performance and continuous improvements
Stakeholder Engagement
• Interface between engineering, product, and leadership teams
• Communicate technical concepts effectively to business stakeholders

Experience
• 5+ years of experience in a technology management role
• Experience leading software development teams and projects
• Experience working across the full SDLC using Agile methodologies
• Proven experience handling production issues and root cause analysis
Technical Skills
• Strong experience with Salesforce platform (Sales Cloud, Service Cloud)
• Hands-on knowledge of:
oApex, Lightning, SOQL
oSalesforce integrations (REST/SOAP APIs)
• Experience with Salesforce CPQ (preferred)
• Strong understanding of:
oAPI design and integration patterns
oData models and enterprise architecture
Engineering & Architecture
• Experience with microservices architecture (Spring Boot, REST, SOAP)
• Experience securing applications (authentication, authorization, RBAC)
• Cloud exposure (Azure, AWS, containers) preferred
Leadership & Delivery
• Proven experience managing engineering teams (10+ members)
• Experience leading lean teams with critical dependencies
• Strong coaching, mentoring, and team-building skills
• Experience delivering enterprise-scale solutions and managing releases
Domain Knowledge (Preferred)
• Banking / Financial Services experience
• CPQ, pricing, and quoting domain exposure
• Understanding of regulatory and compliance requirements
• Experience with revenue optimization use cases
Key Competencies
• Strong decision-making under resource constraints
• Ability to balance technical depth with leadership
• Excellent communication between business and technology teams
• Focus on risk mitigation and operational stability
Nice to Have
• Salesforce certifications (Platform Developer, Architect, CPQ Specialist)
• Experience with CI/CD tools (Jenkins, Maven, Git)
• Test automation experience (Selenium, Cucumber, etc.)
• Strong problem-solving mindset and project management experience

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Manage a group of software engineers/managers across multiple product lines.
• Oversee the talent management of engineering talent, including recruiting, mentoring, and enabling a culture of learning with a focus on engineering craftsmanship.
• Foster technological innovation, ensuring adoption of current trends, capabilities, and practices emerging in the market. Encourage sound technology choices are made and drive innovative technology architecture and solution design.
• Identify issues, share best practices, and drive continuous improvement.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies
Agile Development, Application Development Tools, Coaching Others, Continuous Learning, Design Thinking, Emerging Technologies, Influencing, Innovation

Work Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Pay Transparency

Base Salary: $123,200.00 - $274,560.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 06/12/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.