Software Engineer - Tech Support

Kion Group AG

• $65K — $105K *
Grand Rapids, MI 49504In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Associate degree in Engineering, IT, or related field (Bachelor's preferred)
  • 1-3 years of experience in technical support or data analysis
  • Knowledge of multiple programming languages
  • Familiarity with various operating systems
  • Understanding of database management and networking

Responsibilities

  • Provide remote, second level customer support
  • Collaborate with first level technicians and technical engineers
  • Analyze and improve existing tools and processes
  • Resolve moderately difficult customer issues
  • Participate in on-site support for emergencies
  • Ensure process efficiency and effectiveness

Benefits

  • Regular 8am-5pm EST work schedule
  • Opportunity to work closely with customers and technical teams
  • Engagement in problem-solving and process improvement
  • Potential for growth in technical expertise within a dynamic team
Full Job Description
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am-5pm EST position. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.

The base pay range for this role is estimated to be$65,000 - $105,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do In This Role:

  • Works with moderate guidance

  • Analyzes and improves tools, systems, and processes

  • Resolves moderately difficult issues and manages recurring tasks

  • Accountable for process efficiency and effectiveness

What We Are Looking For:

  • Associate degree in Engineering, IT, or related field (Bachelors preferred).

  • 1 3 years of experience in technical support or data analysis

* Ladders Estimates

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