We are now looking for a Senior Support Engineering in North America to continue to make sure that all of our users (from enterprise customers to community members) have a best in class support experience. You will get a chance to set standard for delighting our customers and develop a deep knowledge of the low code & AI landscape while being part of building a best in class support team. Responsibilities: - Provide technical support to users via tickets, chat, and community forums. - Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance. - Collaborate with the engineering team to escalate and resolve complex technical challenges. - Create and maintain documentation, FAQs, and knowledge base articles. - Identify common issues and work on solutions to improve product reliability and user experience. - Contribute to the community by answering questions and sharing best practices. Requirements: - 5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support) - Open to participate in an paid on-call rotation to provide after-hours support - Strong understanding of workflow automation, APIs, and integrations. - Strong knowledge of networking concepts likeDNS, HTTP/HTTPS, and TCP/IP - Good understanding of JavaScript, Node.js, and Docker. - Experience with Kubernetes is a plus. - Excellent problem-solving skills and attention to detail. - Strong communication skills and ability to explain technical concepts to non-technical users. - Passion for helping users and improving product usability. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future. Benefits - Competitive compensation - We offer fair and attractive pay. - Ownership - Our core value is to "empower others," and we mean it-you'll get a slice of n8n with equity. - Work/life balance - We work hard but ensure you have time to recharge: - Europe: 30 days of vacation, plus public holidays wherever you are. - US: 20 vacation days, 8 sick days, plus public holidays wherever you are. - Health & wellness - - Europe: We provide benefits according to local country norms.* - US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families-plus a no-cost premium HDHP option with a pre-seeded HSA-along with dental and vision coverage. - Future planning - - Europe: We provide pension contributions according to local country norms.* - US: 401(k) retirement plan with a 4% employer match. - Financial security 6E1 - - Europe: We provide benefits according to local country norms.* - US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. - Career growth - We hire rising stars who grow with us! You'll get 1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. - A passionate team 929 - We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! - Remote-first 30F - Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid-please check the job description. - Giving back - We're big fans of open source, and you'll get $100 per month to support projects you care about. - AI enablement - We believe in working smarter-everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. - Transparency - We all know what everyone's working on, how the company is doing-the whole shebang. * Country-specific details are provided in your contract.