Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am-5pm EST position. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.
Tasks and Qualifications:What You Will Do In This Role:
- Works with moderate guidance
- Analyzes and improves tools, systems, and processes
- Resolves moderately difficult issues and manages recurring tasks
- Accountable for process efficiency and effectiveness
What We Are Looking For:
- Associate degree in Engineering, IT, or related field (Bachelor’s preferred).
- 1–3 years of experience in technical support or data analysis.
