Job Summary:We're looking for a Software Engineer Team Lead (Forward Deployed) to join our customer engineering team as a player/coach. You'll work directly with enterprise clients to design, implement, and scale real-world solutions while leading and developing a team of up to 6 engineers.
Job Description:We're looking for a Software Engineer Team Lead (Forward Deployed) to join our customer engineering team as a player/coach. You'll work directly with enterprise clients to design, implement, and scale real-world solutions while leading and developing a team of up to 6 engineers.
As a player/coach, you're not expected to be great at everything, but you are expected to lead by example and be willing to roll up your sleeves when things get challenging. You'll balance hands-on technical work with people management, ensuring both project success and team member growth.
You'll leverage AI tools throughout the entire software development lifecycle to rapidly drive value. While you may have natural specialties, we expect full-stack capability accelerated by AI - no dedicated frontend, backend, or DevOps silos.
At least 25% of your time is expected to be dedicated to hiring, talent management, and training your team members.
What You'll Do
- Lead Value Creation Projects (3-6 months): Drive deployment and integration of solutions for specific business units, solving materially hard problems like re-platforming or creating innovative features
- Lead Applications Projects (Long-term): Architect and maintain Volaris-focused applications that drive sustained value, providing ongoing support, roadmaps, and feature development
- Manage and develop up to 6 team members across various projects and assignments
- Design and build complex custom components, APIs, and data pipelines to fit client needs
- Debug and optimize complex systems across cloud and on-prem infrastructures
- Work directly with business unit technical teams to design scalable solutions
- Conduct hiring interviews and participate in talent acquisition
- Provide career coaching, performance feedback, and professional development for team members
- Serve as the bridge between our product team and end users, influencing the roadmap through field experience
- Lead technical discussions and architectural decisions across multiple projects
- Occasionally travel to customer sites (as needed) for deployment or design sessions
What You Bring
Required:- 7+ years of professional experience in software engineering (Python, TypeScript, Java, .NET, or similar)
- 2+ years of experience managing and developing engineering teams
- Strong experience working with APIs, data pipelines, and distributed systems
- Full-stack mindset: Proven ability to work across frontend, backend, and infrastructure with AI assistance
- AI tool proficiency: Experience with AI-assisted development tools and practices
- Proven track record of mentoring and developing junior and senior engineers
- Experience with hiring, performance management, and career development
- Comfort working directly with customer engineering or operations teams
- Strong leadership skills with ability to lead by example
- Excellent communication and influence skills
- Ability to thrive in ambiguous, high-impact environments
Nice to Have: - Experience with cloud platforms (AWS, GCP, Azure)
- Prior work in AI, analytics, or enterprise SaaS deployments
- Familiarity with customer success / implementation roles
- Experience managing matrix organization or cross-functional teams
Worker Type:Regular
Number of Openings Available: 2
