Salesforce

Software Engineer, MTS - Agentforce Optimization Agent & Agent Studio

Salesforce$117K — $176K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in building and scaling distributed backend systems
  • Proficiency in Java, Python, or similar programming languages
  • Familiarity with agentic AI frameworks and LLM-integrated products
  • Demonstrated AI-first approach to engineering using AI tools
  • Advanced prompt engineering skills with a technical degree in a relevant field

Responsibilities

  • Design and implement scalable data pipelines with sub-second latency
  • Develop UI integrations for the Agent Studio within Salesforce
  • Solve latency issues for agent reasoning performance
  • Integrate observability features into the Salesforce core platform
  • Manage end-to-end feature ownership from design to customer deployment

Benefits

  • Comprehensive health coverage
  • 401(k) with company match
  • Generous paid time off
  • Parental leave and support
  • Professional development resources
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

The Experience
Join the Agentforce Optimization Agent team, where we're building the first AI-native observability platform for agentic systems. Our product analyzes millions of agent sessions in production, using advanced reasoning to surface performance bottlenecks, conversation quality issues, and optimization opportunities that would take human analysts weeks to discover.
You'll work at the intersection of distributed systems, agentic AI, and real-time analytics — shipping features that directly impact how customers understand and improve their AI agents at scale. This role spans two critical workstreams: building the Optimization Agent backend and integrating observability tooling into Agent Studio within Salesforce Core.


What You'll Actually Be Doing

  • Build intelligent data pipelines: Design and implement scalable systems that query, process, and analyze agent session data from Data Cloud (STDM, Feedback DMOs) with sub-second latency requirements
  • Ship Agent Studio integrations: Contribute to the Agent Developer Lifecycle (ADLC) by building UI integrations that surface optimization insights directly in the Agent Studio Sessions & Details views — working across the full stack from React frontend to backend services
  • Optimize agent reasoning performance: Tackle challenging latency problems — output token optimization, reasoning step reduction, tool call chaining — to deliver a responsive user experience while maintaining analytical depth
  • Build for Salesforce Core at scale: Integrate observability features into the core Salesforce platform, ensuring they work reliably across multi-tenant, multi-cloud production environments with strict security and compliance requirements
  • Own features end-to-end: From backend services (Java/Python) to data queries to UI components, you'll own features from design through customer deployment

You're Our Person If...

  • You have experience building and scaling distributed backend systems or platform services in a production environment, with strong proficiency in Java, Python, or a comparable language.
  • You have exposure to agentic AI frameworks or LLM-integrated products.
  • You bring a demonstrated, genuine AI-first approach to engineering — using AI tools (e.g., Claude Code, GitHub Copilot, Cursor) to move faster, build fluency across the stack, and contribute well beyond your core specialty.
  • You have advanced prompt engineering skills and the ability to write precise, structured prompts, and cultivate the system context that makes AI outputs reliable, secure, and production-ready.
  • A related technical degree required.

Even Better If...

  • You have experience with intelligent systems, runtime evaluation, automated detection, or observability tooling in large-scale distributed environments.
  • You've worked in a multi-cloud environment (AWS, GCP, or Azure) and understand infrastructure-level performance constraints.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ

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