Magna

Software Engineer, Industrial IOT

Magna$66K — $124K *
Troy, MI 48085In-Person
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5 years of experience in a customer-facing or support role, preferably as a customer success engineer
  • Bachelor's degree in computer science, Information Technology, or related field; equivalent experience may be accepted
  • Familiarity with Industry 4.0 practices and IT/OT infrastructure
  • Strong customer-centric mindset with focus on addressing customer needs
  • Experience working in cross-functional teams for issue resolution and product improvement
  • Willingness to adapt to new technologies and learning opportunities
  • Ability to travel domestically and internationally up to 25%

Responsibilities

  • Assist customers with onboarding Magna's products or services
  • Diagnose and resolve complex technical issues reported by customers
  • Act as the primary point of contact for customers, ensuring clear communication
  • Educate and train customers on product usage through instructions and training sessions
  • Provide feedback from customer interactions to product development teams
  • Manage customer complaints professionally and resolve their concerns
  • Analyze recurring technical issues to identify patterns for product improvement

Benefits

  • Regular permanent worker type
  • Opportunity for travel domestically and internationally
  • Engagement in continuous improvement processes
  • Access to a supportive and collaborative work environment
  • Potential eligibility for an annual performance-based bonus
  • Opportunities for training and professional development
Full Job Description
Job Responsibilities:

As a Software Engineer, Industrial IOT you will be the key technical contact for our customers, providing top-tier support and resolving technical issues to ensure a seamless user experience. Your role is vital in maintaining high levels of customer satisfaction by swiftly addressing product malfunctions, guiding users through technical challenges, and collaborating with internal teams to improve our offering.

What you will be doing in this role:
• Assist customers with onboarding of a Magna's product or service and guide clients through installation and updating issues as needed.
• Diagnose and resolve complex technical issues reported by customers, ensuring prompt and effective solutions.
• Act as the primary point of contact for customers, providing clear and empathetic communication throughout the support process.
• Educate and train customers on product usage, offering step-by-step instructions and conducting training sessions as needed.
• Product Feedback: Provide insights and feedback from customer interactions to product development teams to drive continuous improvement.
• Complaint Resolution: Manage customer complaints professionally, ensuring their concerns are understood and resolved satisfactorily.
• System Analysis: Analyze recurring technical issues to identify patterns and contribute to system and product improvements.

What you should bring to this role:
• 5 years of experience as a customer success engineer or in a customer-facing or support role.
• Bachelor's degree in computer science, Information Technology, or a related field is preferred. Equivalent experience considered in-leu of degree.
• Familiar with Industry 4.0 practices and has good understanding of IT/OT infrastructure.
• A customer-centric mindset with a commitment to understanding and addressing customer needs effectively.
• Experience working with cross-functional teams to resolve issues and improve products/services.
• Flexibility to adapt to new technologies, changes, and learning opportunities.
• Travel requirement Domestic and International - 25%

Hiring Base Salary Range: $66,880 - $124,200 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). In addition to base salary, some positions are eligible for an annual performance based bonus.

Worker Type:

Regular / Permanent

Group:

Magna Corporate

About Magna

Magna Careers

Join Magna’s dynamic team of professionals and be part of a company that’s leading the way in automotive innovation. At Magna, we offer unparalleled job opportunities in an environment that values diversity, leadership, and growth. Work You’ll Do At Magna, we are committed to fostering an inclusive culture where every team member is empowered to contribute, innovate, and excel. We believe that diverse perspectives lead to groundbreaking ideas and better decisions. Joining our team means you’ll work alongside some of the industry’s most talented professionals, using state-of-the-art technology to create revolutionary automotive solutions. Lead in a Unique Market Position Magna stands at the forefront of the automotive industry, combining advanced technology, deep industry expertise, and a commitment to innovation that drives us forward. As a leader in our field, we offer careers that are not just jobs, but pathways to personal and professional growth. Explore Magna’s Job Opportunities Whether you’re looking for a position in engineering, design, production, or management, Magna has a place for you. Our global presence offers a wealth of opportunities for career advancement, professional development, and networking. From internships that provide real-world experience to leadership roles that challenge your skills, Magna is dedicated to helping you reach your full potential. Innovative Work Environment Magna is committed to innovation and excellence. Our team is constantly pushing the boundaries of what’s possible in the automotive world, making it an exciting place to grow your career. We encourage creativity and initiative, and we reward our employees with the benefits and support they need to succeed both professionally and personally. Be Part of a Great Team At Magna, you’ll find a collaborative environment that values teamwork and open communication. Our employees share a common goal: to lead the industry through innovation, efficiency, and sustainability. With diversity training and a focus on inclusive employment practices, Magna is a place where everyone can thrive. Future-Proof Your Career With Magna, you’re not just finding a job; you’re building a career. We offer extensive training and development programs to help you continue learning and evolving as a professional. With opportunities for advancement and a culture that promotes from within, Magna empowers you to design a career path that meets your ambitions. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are always on the lookout for passionate, curious, and innovative team players. Explore the possibilities that Magna offers. SEARCH MAGNA JOBS Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Magna.
Learn more about Magna
Size
161,000 employees
Market Cap
$15.9 billion
Industry
5 Year Trend
-0.1%
NASDAQ

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