Microsoft

Software Engineer II

Microsoft$102K — $202K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Science or similar field; 2+ years of technical engineering experience in programming languages (e.g., C, C++, C#, Java, JavaScript, Python) or equivalent experience.
  • Experience building AI/ML-driven automation or agents.
  • Familiarity with incident management, log traversal, and telemetry analysis.
  • Experience with Azure, Power BI, and Fabric services.
  • Understanding of SLA management and escalation workflows for cloud services.

Responsibilities

  • Provide on-call support for incoming incidents across various CDI services.
  • Develop AI-driven agents to manage ICM alerts by correlating data from deployments and known issues.
  • Automate the incident lifecycle processes including summarization and reporting.
  • Configure routing rules and intelligent classification systems for incoming escalations.
  • Measure and enhance incident response metrics such as first-time mitigation and incident deflection rates.
  • Engage with the broader CDI organization to adapt automation as operational load decreases.
  • Promote company culture and values in daily operations.

Benefits

  • Health, dental, and vision insurance.
  • Generous paid time off and holiday leave.
  • 401(k) retirement savings plan with company match.
  • Employee stock purchase plan and stock options.
  • Access to professional development resources and training programs.
Full Job Description
Responsibilities

Provide on-call coverage for incoming incidents across CDI services (Power BI, Fabric, Power Query Online, Gateway, connectors) - initial investigation, severity assessment, and routing to owning engineering teams.

Build and extend AI-driven agents that triage incoming ICM alerts: correlate with recent deployments and feature flag rollouts, match against known issues and TSGs across Fabric and Power Platform and produce initial assessments with suggested severity and owning team.

Build incident lifecycle automation - incident summarization, customer communications drafts, postmortem generation, and reporting - so that
human judgment is reserved for high-severity work rather than routine authoring.

Configure and extend ICM routing rules and intelligent classification systems based on service tree, alert signatures, and historical patterns; raise the quality bar on incoming CSS escalations.

Measure and improve first-time mitigation (FTM), incident deflection rates, and time-to-triage; use the data to identify patterns, propose new TSGs, and drive systemic improvements.

Partner across the CDI organization and broaden scope into adjacent engineering products and services as automation matures and operational
load decreases.

Embody our culture and values

Qualifications

Required/Minimum Qualifications
  • Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.

Job Requirements: Other & Additional
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:
    • This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications
  • Experience building AI/ML-driven automation, agents, or intelligent workflows (e.g., using LLMs, Copilot extensibility, MCP servers, or agentic frameworks).
  • Familiarity with Live site ecosystem management: log traversal, incident management, telemetry analysis, and related diagnostic workflows.
  • Experience with Azure, Power BI, and Fabric services.
  • Experience with Troubleshooting Guide (TSG) authoring and incident pattern analysis.
  • Understanding of SLA management, customer communications, and escalation workflows for cloud services.
  • Comfort partnering across geographically distributed teams and contributing to an on-call rotation with multi-timezone coverage.

#azdat

#azuredata

#dataintegration #fabric #agentic

Software Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

Explore Career Opportunities at Microsoft

Whether you're a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Microsoft has a position that suits your skills and ambitions. We are committed to fostering a culture of growth and learning, where every team member is supported in expanding their horizons.

Internship Programs

Kickstart your career with a Microsoft internship. Our internships provide invaluable workplace experience and networking opportunities in a supportive and dynamic environment. You'll work on real projects, learn from industry leaders, and gain the skills necessary for a successful career in technology.

Employment Benefits

Choosing a career at Microsoft means more than just a job. Our employees enjoy a range of benefits designed to empower them both professionally and personally. These include comprehensive health benefits, flexible working conditions, and opportunities for career advancement through professional development and diversity training.

Inclusive Culture and Diversity

At Microsoft, we believe that innovation comes from diversity of thought and inclusion. We are committed to a workplace where everyone feels valued and inspired. Our leadership is dedicated to fostering an environment where diverse perspectives lead to breakthrough innovations and a competitive edge.

Grow with Us

Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

Hiring Process

Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

Networking and Professional Development

Microsoft is a place where you can build a professional network that spans the globe. Our employees benefit from connections with top-tier professionals and industry leaders, which opens doors to innovative projects and collaborative opportunities that are second to none.

Join Our Team

If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

Stay Connected

Keep up to date with the latest at Microsoft Careers by subscribing to our job alert emails. Get tailored content that aligns with your career preferences and discover the exciting and rewarding opportunities that await at Microsoft.

SEARCH MICROSOFT JOBS

At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ

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