Position OverviewAs a Software Engineer within PNC's Technology organization, you will be based in Birmingham, AL supporting one of PNC's ATM labs onsite five days per week.
We are seeking a detail-oriented and motivated ATM Hardware and Software Tester to support the validation, certification, and release of updates to PNC ATMs prior to deployment in the production environment. This role is responsible for identifying defects, assessing risks, and ensuring a high-quality customer experience across ATM hardware and software platforms.
The ideal candidate will have foundational experience with PC hardware and networking, familiarity with SDLC and STLC processes (including defect lifecycle management), and hands-on experience developing and executing test cases-preferably using Jira. Success in this role requires strong analytical thinking, attention to detail, technical aptitude, and a willingness to learn and work across multiple backend systems.
Key Responsibilities
• Perform manual testing on physical ATMs, including customer transactions, hardware fault scenarios, alarms, ADA compliance, and fraud-prevention controls.
• Execute virtual testing of customer transactions using ATM simulation software.
• Troubleshoot and remediate ATM hardware and networking issues.
• Conduct API testing using Postman to support daily test activities.
• Validate transactions and system events using backend applications.
• Use Jira daily to create, execute, and document assigned test cases.
• Identify, log, update, and track defects throughout the defect lifecycle using Jira.
• Evaluate transactional screen flows and provide constructive feedback to improve usability and customer experience.
• Assists in developing test strategies and producing test summary reports that adhere to PNC compliance standards.
• Provides Test Lead backup support and assumes Test Lead duties as needed to ensure timeline adherence.
Qualifications
Preferred Skills & Experience
• Experience as an ATM tester with hands-on expertise in test execution and defect management.
• Proven experience leading or supporting projects with accountability for developing test documentation.
• Hands-on experience troubleshooting hardware and networking issues.
• Familiarity with JavaScript, Java, and Postman (preferred).
• Strong analytical, problem-solving, and multitasking skills in a fast-paced environment.
• Demonstrates ability to collaborate effectively with team members and cross-functional partners, manage competing priorities, and deliver quality results across multiple initiatives.
Tools & Technologies
• Postman
• Command Prompt
• Jira / Confluence
• Microsoft Word and Microsoft Excel (intermediate level)
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description- Develops, tests and implements software solutions.
- Designs software solutions to address business needs.
- Writes code, tests and deploys software.
- Prepares technical and procedural documentation required for software.
- Maintains and debugs software.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design
CompetenciesApplication Design, Architecture, Application Development Tools, Application Maintenance, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting, Technical Writing/Documentation
Work ExperienceRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
EducationBachelors
CertificationsNo Required Certification(s)
LicensesNo Required License(s)
BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
