VXI Global Solutions

Software Engineer, AI Enablement

VXI Global Solutions$133K — $184K *
US-AnywhereRemote in United States
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Experience as a software engineer with a proven track record in production-quality features.
  • Hands-on experience with large language models (LLMs) or rapid adaptation to AI tooling.
  • Proficient coding skills in Python, Go, or TypeScript/JavaScript.
  • Platform mindset focused on reuse and scalable solutions.
  • Willingness to learn AI-specific engineering concerns like cost control and data privacy.
  • Strong communication skills for conveying technical information.

Responsibilities

  • Contribute to building and enhancing internal AI platforms like Archimedes, Bosun, and easyRAG.
  • Develop reusable platform capabilities such as APIs, SDKs, and templates for AI tools.
  • Prototype and productionize new AI functionalities with senior engineers.
  • Apply and refine Chime's golden path patterns for LLM usage.
  • Build features to standardize and govern the deployment of AI assistants.
  • Implement AI evaluation and observability practices across systems.
  • Collaborate with Security and Risk teams to establish AI development guardrails.

Benefits

  • In-office policy with four days a week onsite and flexible remote work on Fridays.
  • Backup care benefits for children, elders, and pets, along with subsidized commuting.
  • Comprehensive health and financial benefits for all stages of life.
  • Generous vacation policy with company-wide paid days off.
  • 1% of time dedicated to supporting local community organizations.
  • Annual wellness stipend for eligible expenses.
  • Up to 22 weeks of parental leave for birthing parents, and 12 weeks for non-birthing parents.
  • Family planning reimbursement options.
Full Job Description
About the role

As a Software Engineer on the AI Enablement team, you will contribute to the internal platforms, primitives, and guardrails that make AI a trusted co-pilot for employees across Chime.
You'll work on systems like Archimedes, Bosun, and easyRAG that power internal AI assistants, developer workflows, and retrieval-backed applications. These platforms make it easier for teams across the company to build, adopt, and scale LLM-powered tools safely and effectively.

This team defines Chime's golden paths for AI: opinionated but flexible patterns that help teams move quickly while maintaining safety, reliability, cost control, and governance. In this role, you'll build on and extend these patterns - shipping real features on production AI platforms while developing your depth in AI-specific engineering practices.

You'll collaborate with Platform Engineering, Security, Risk, Legal, and product teams to build scalable, well-governed systems that support internal AI use cases from early prototyping through production adoption.

The base salary offered for this role and level of experience will begin at $133,000.00 and up to $184,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
In this role, you can expect to
  • Contribute to and extend internal AI platforms such as Archimedes, Bosun, and easyRAG, helping teams develop and scale LLM-powered applications and workflows
  • Build reusable platform capabilities such as APIs, SDKs, templates, and shared services that make it easier to develop safe, high-quality AI-powered tools
  • Prototype and productionize new AI capabilities alongside senior engineers, turning successful patterns into durable platform features
  • Apply Chime's golden path patterns for LLM usage, and help refine them as you deepen familiarity with the systems
  • Build features that let teams launch AI-powered assistants and workflows in a standardized, observable, and governed way
  • Learn and apply evaluation, observability, and cost-management practices across AI systems - including quality, latency, safety, and spend
  • Partner with Security, Risk, and Legal to implement guardrails for responsible AI development and usage
  • Collaborate with engineers across Chime to embed AI into internal tools, workflows, and employee experiences
To thrive in this role, you have
  • Experience as a software engineer with a track record of shipping production-quality features in a distributed system or platform environment
  • Hands-on experience working with LLMs or ML services, or strong curiosity and a demonstrated ability to ramp quickly into AI-specific tooling
  • Solid coding skills in at least one of Python, Go, or TypeScript/JavaScript, with comfort working across services, CLIs, and internal tooling
  • An emerging platform mindset: you think about reuse and building for more than one consumer, not just solving the immediate problem
  • Familiarity with - or eagerness to learn - AI-specific engineering concerns such as evaluation, prompt and version management, observability, cost control, safety, and data privacy
  • Clear written and verbal communication skills, with the ability to explain technical tradeoffs to teammates and cross-functional partners

#LI-Onsite #LI-WW1

What we offer for our full-time, regular employees
  • Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you're coming in regularly or are part of our fully remote program, you'll stay engaged with your work and teammates.
  • Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
  • Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
  • Generous vacation policy and company-wide paid days off
  • 1% of your time off to support local community organizations of your choice
  • Annual wellness stipend to use towards eligible wellness related expenses
  • Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
  • Access to family planning reimbursement
  • ♥ A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

About VXI Global Solutions

VXI Global Solutions is a business process outsourcing company that provides customer care, technical support, and back-office services to its clients. The company was founded in 1998 and has since grown to have over 30,000 employees across 42 locations worldwide. VXI Global Solutions prides itself on its ability to provide high-quality customer service and support to its clients, which range from small startups to Fortune 500 companies. The company's services are designed to help its clients improve customer satisfaction, reduce costs, and increase revenue.
Learn more about VXI Global Solutions
Size
30,000 employees
Industry
Founded
1998

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