Sierra Club

Software Engineer, Agent - Travel & Hospitality

Sierra Club • $100K — $150K *
New York, NY 10025In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Experience building and scaling end-to-end production systems
  • Strong technical problem-solving skills in fast-changing environments
  • Builder's mindset with high agency
  • Comfort working directly with customers to address their needs
  • Excellent communication skills across audiences
  • Passion for improving guest experiences in the travel space

Responsibilities

  • Design and deliver production-grade AI agents
  • Drive the Agent Development Life Cycle from pilot to deployment
  • Partner with large enterprises and startups to create transformative AI solutions
  • Build the future of the platform based on customer feedback
  • Develop multimodal experiences for users across integrated platforms
  • Create personalized booking flows utilizing advanced APIs
  • Modernize legacy systems by optimizing customer workflows

Benefits

  • Flexible (unlimited) paid time off
  • Comprehensive medical, dental, and vision benefits
  • Life insurance and disability coverage
  • Retirement plan options based on country of employment
  • Generous parental leave
  • Family building benefits through Carrot
  • Complimentary lunch and snacks
  • Discretionary benefit stipend for personal needs
  • Free alphorn lessons
Full Job Description
What you'll do
  • Design and deliver production-grade AI agents: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes-they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce.
  • Drive the Agent Development Life Cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way.
  • Partner with large enterprises and cutting-edge startups: You'll work directly with leaders at some of the world's largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency.
  • Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product.
Example projects

These are some examples of projects that engineers on our team have worked on recently:
  • Building innovative multimodal experiences: Spearhead cross-cutting initiatives, partnering with the voice and Experience SDK teams to bring to life embedded voice mode in mobile apps. This brand new product allows users to talk, tap and text with our agents all in a single view - unlocking communication through rich visualizations, and accuracy in input collection with chat, with the ease and efficiency of voice.
  • Shipping complex booking experiences: Build personalized booking flows, including leveraging Google Maps APIs to support searching for properties via an embedded map view, developing a recommendation engine based on past reservations and orchestrating seamless payment collection to complete the full booking lifecycle.
  • Abstracting complex systems into packages: Modernize legacy reservations systems by creating Sierra packages that optimize querying and updating trips for customers across the board. You'll be challenged to think deeply about how to orchestrate each step of these workflows to maximize efficiency while upholding reliability and accuracy.
  • Improving the capabilities of our built in integrations: Expand platform extensibility by introducing new capabilities to our existing integrations. An example is extending our MCP integrations to support MCP UI, which allows customers to dynamically host their custom UI resources on our embedded chat windows.
What you'll bring
  • Experience building and scaling end-to-end production systems.
  • Strong technical problem-solving skills, especially in fast-changing, ambiguous environments.
  • A builder and tinkerer's mindset with high agency - you find creative ways to overcome obstacles and ship.
  • Comfort working directly with customers to understand their needs and solve real-world problems.
  • Excellent communication skills-clear, direct, and persuasive across technical and non-technical audiences.
  • Excitement in the travel space and a genuine care for helping improve the guest experience as a whole. Our customers care deeply about their guests, and we carry that through what we build every day.
Even better...
  • Language Fluency: Professional fluency in both Spanish and English.
  • Experience building or deploying AI/LLM systems in production
  • Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed
  • Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering
  • Prior experience with React, TypeScript, and/or Go
  • Previous roles where you interfaced with customers or led technical projects with external stakeholders
What we offer

We want our benefits to reflect our values and offer the following to full-time employees:
  • Flexible (unlimited) paid time off
  • Medical, dental, and vision benefits for you and your family
  • Life insurance and disability benefits
  • Retirement plan dependent on country of employment
  • Parental leave
  • Fertility and family building benefits through Carrot
  • Lunch, as well as delicious snacks and coffee to keep you energized
  • Discretionary benefit stipend giving people the ability to spend where it matters most
  • Free alphorn lessons

About Sierra Club

The Sierra Club is a nonprofit organization that promotes environmental conservation. It was founded in 1892 by John Muir and is one of the oldest and largest environmental organizations in the United States. The organization has over 3.8 million members and supporters and is dedicated to protecting the planet's natural resources and wildlife. The Sierra Club engages in a variety of activities, including lobbying for environmental legislation, organizing outdoor activities, and publishing a magazine. The organization is headquartered in Oakland, California.
Learn more about Sierra Club
Size
800 employees
Industry
Education, Government & Non-Profit
Founded
1892
* Ladders Estimates

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