DescriptionSoftware Development Manager Job Responsibilities:
In this role, you will lead a small, high-impact software engineering team responsible for the design, development, reliability, and continued modernization of Healing Partners' internally developed healthcare platform. This is a hands-on leadership role that combines people management, technical direction, stakeholder communication, production support, and engineering process improvement.
The successful candidate will directly manage software developers, conduct performance reviews and one-on-one meetings, establish clear priorities, and ensure predictable delivery. This individual will remain technically engaged through architecture, code reviews, troubleshooting, and approximately 30-40% hands-on development. The role will also formalize DevOps and software engineering practices by improving CI/CD, deployment automation, monitoring, documentation, incident response, and the management of scheduled and ad hoc operational processes.
- Stellar customer service skills are required to perform this job well. Listening, observational, and communication skills are essential while balancing responsiveness with sound prioritization and sustainable delivery.
- Directly manage and develop a team of software engineers, including performance reviews, regular one-on-one meetings, coaching, career development, accountability, workload management, and hiring recommendations.
- Lead stakeholder meetings, translate business needs into actionable technical work, communicate status and risk clearly, establish realistic timelines, and respectfully challenge or defer requests when priorities or capacity require tradeoffs.
- Own the team's intake and prioritization process, ensuring that new work is evaluated against production stability, regulatory impact, revenue impact, technical risk, and available capacity.
- Lead all phases of the software development lifecycle, including requirements analysis, technical design, coding, peer review, testing, deployment, documentation, support, and continuous improvement.
- Remain technically engaged and contribute approximately 30-40% of time to hands-on development, complex troubleshooting, proof-of-concept work, architecture, and high-risk changes.
- Provide technical leadership through architecture reviews, code reviews, development standards, secure coding practices, design guidance, and mentorship.
- Develop and maintain responsive web applications and services using technologies such as JavaScript/TypeScript, React, Node.js/Express, HTML, CSS, REST APIs, MongoDB, and SQL-based databases.
- Lead production support and incident response for mission-critical applications, including rapid restoration of service, root-cause analysis, corrective actions, and clear communication to stakeholders.
- Partner with Infrastructure and Information Security to improve application monitoring, alerting, backups, recovery procedures, service-account usage, secrets management, Linux/Azure operations, and environmental reliability.
- Formalize DevOps practices by implementing or improving CI/CD pipelines, automated testing, repeatable deployments, release controls, rollback procedures, source-control standards, and change documentation.
- Inventory, document, and improve scheduled jobs, integrations, scripts, ad hoc reports, data imports/exports, and manual operational processes. Automate or orchestrate processes when doing so reduces risk and improves reliability.
- Ensure high-risk data integrations and production write processes include appropriate validation, peer review, approvals, logging, reconciliation, and recovery procedures.
- Reduce single points of failure through cross-training, runbooks, shared ownership, documentation, and standardized processes that do not depend on individual employee accounts or tribal knowledge.
- Develop data analytics and reporting solutions of varying complexity and deliver data through web applications, data extracts, dashboards, spreadsheets, and other appropriate formats.
- Maintain strong partnerships with clinical, operational, revenue-cycle, executive, and IT stakeholders while protecting the development team from unmanaged or conflicting work.
- Stay current on emerging technologies, tools, security practices, and software engineering methods, and apply relevant improvements to the environment.
- Other duties as assigned.
Software Development Manager Qualifications and Requirements:- Bachelor's degree in computer science, Engineering, Information Technology, or a related field preferred; equivalent professional experience or relevant certifications may be considered.
- 8+ years of professional software development experience, including recent hands-on experience with production web applications.
- 3+ years of formal people-management experience or equivalent direct responsibility for performance management, mentoring, technical leadership, and team delivery.
- Demonstrated experience leading a small software engineering team in a player-coach capacity.
- Strong experience with JavaScript/TypeScript, React, Node.js/Express, REST APIs, HTML, and CSS.
- Experience building and maintaining both non-relational databases such as MongoDB and relational databases such as SQL Server, MySQL, or PostgreSQL.
- Experience supporting Linux-hosted and cloud-hosted production applications; Microsoft Azure experience is preferred.
- Experience implementing or improving CI/CD pipelines, automated deployments, source-control practices, and production monitoring.
- Experience with Git and Agile/Scrum methodologies; practical judgment is valued over rigid adherence to a specific framework.
- Experience with healthcare applications, revenue-cycle systems, data integrations, SFTP, or regulated environments is preferred.
- Cybersecurity knowledge, including secure secrets management, least privilege, logging, and secure development practices, is a plus.
- Strong leadership presence with the ability to facilitate meetings, resolve ambiguity, make decisions, and keep discussions productive.
- Excellent written and verbal communication skills, including the ability to explain technical concepts, risk, timelines, and tradeoffs to non-technical stakeholders and executive leaders.
- Demonstrated ability to prioritize competing requests, say "not yet" when appropriate, and require stakeholders to make clear tradeoff decisions.
- Ability to evaluate software engineering performance, code quality, technical judgment, delivery effectiveness, ownership, and professional development needs.
- Strong understanding of software architecture, modern web development, APIs, databases, application security, testing, deployment, observability, and operational reliability.
- Calm, structured, and decisive approach to critical production incidents.
- Strong organizational and project-leadership skills with the ability to improve predictability without creating unnecessary bureaucracy.
- Customer-service mindset combined with the judgment to protect system stability, data integrity, security, and team capacity.
- Ability to work independently, take ownership, identify hidden risks, and build sustainable processes in an evolving environment.
- Positive attitude, willingness to receive feedback, and commitment to continuous learning and team improvement.
Physical Requirements:- Talk, hear, and communicate with people over the telephone;
- Use hands and fingers to operate a computer and telephone;
- View computer screens for extended periods of time;
- Sit at a desk for extended periods of time;
Work Environment:- This role offers flexibility for remote work, with periodic onsite collaboration at Healing Partners' headquarters in Sparks, Maryland and other locations as business needs require.
- Occasional evening, weekend, or after-hours work may be required for planned deployments, maintenance, or critical production incidents.
- The role requires participation in an escalation model for mission-critical application issues; the expectation is to build sustainable team coverage rather than rely on continuous individual availability.
Job Type: Full-time
Salary: $165,000-180,000
Schedule:- Day shift, mostly
- Monday to Friday
- Occasional overnight and weekends
Work Location: Fully Remote with possible travel
