Software Development Manager, Amazon Leo | Customer Returns

Amazon • $184K — $250K *

Redmond, WA 98052In-Person

Information Technology

Less than 5 years of experience

Today

Be an Early Applicant

By clicking Apply, I agree with Ladders' Terms of Use and Privacy Policy

Job Overview by Ladders

Qualifications

3+ years of engineering team management experience
7+ years of experience within engineering teams
3+ years of experience designing or architecting systems
8+ years leading development of multi-tier web services
Knowledge of full development life cycle practices for software/hardware/networks

Responsibilities

Design and deliver AI-powered customer support tooling and automation
Develop strategic growth plans for the engineering team
Hire and mentor a diverse team of passionate software engineers
Onboard and support new team members in the engineering environment
Drive decisions on technical architecture and establish engineering best practices
Collaborate with cross-functional teams to design software systems fulfilling customer needs
Cultivate a rapid innovation culture in a fast-paced, startup-like setting

Benefits

Health insurance including medical, dental, vision, and prescription coverage
Access to mental health support and Employee Assistance Program (EAP)
401(k) matching
Paid time off and parental leave
Adoption and surrogacy reimbursement coverage

Full Job Description

We are seeking an innovative and customer-obsessed Software Development Manager to lead an engineering team at Amazon Leo. In this role, you'll lead the design and delivery of the systems that power Amazon Leo's customer returns experience, building from the ground up in a fast-moving environment. You'll foster a culture of rapid innovation and quick iteration, where experimentation thrives and teams move fast to deliver high-quality solutions. You'll lead a team of talented engineers building scalable, reliable infrastructure and services that serve millions of customers worldwide - even in countries where Amazon does not currently operate. Your vision and leadership will be crucial in creating durable, well-architected solutions that raise the bar on customer experience and operational efficiency.

Export Control Requirement

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder).

Key job responsibilities

* Aid in the design and delivery of AI-powered agent tooling, intelligent automation, and foundational infrastructure for customer support

* Develop a strategic plan for the growth of the team, both from a software services and organization perspective

* Hire & develop a diverse team of software engineers passionate about revolutionizing satellite internet customer support

* Help on-board and mentor new team members

* Drive technical architecture decisions and establish engineering best practices for scalable, reliable systems serving millions of customers globally

* Partner with product managers, UX designers, TPMs, and peer teams to design software systems and interfaces that fulfill customer needs for AI-first support experiences

* Foster a culture of rapid innovation and experimentation, balancing speed with engineering excellence in a startup-like environment

A day in the life

Have you wanted to build the software and services behind an advanced global telecom network? In this role, you will design, build, and maintain critical components of Amazon Leo, contributing to a mission that brings connectivity to unserved and underserved communities worldwide.

About the team

The Leo Customer Returns team builds the engineering solutions that provide the best customer returns experience to Leo customers world-wide. Our team combines the innovation and agility of a startup with the resources and scale of Amazon. We foster a culture of collaboration, mentorship, and continuous learning, where engineers at all levels share knowledge and grow together. You will work on challenging problems with meaningful global impact.

BASIC QUALIFICATIONS

- 3+ years of engineering team management experience

- 7+ years of working directly within engineering teams experience

- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience

- 8+ years of leading the definition and development of multi tier web services experience

- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations

- Experience partnering with product or program management teams

PREFERRED QUALIFICATIONS

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy

- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Redmond - 184,900.00 - 250,200.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.

Learn more about Amazon

Size

1,608 employees

Market Cap

$832.6 billion

Industry

Retail & Consumer Goods

Net Income

$21.3 billion

Founded

1994

5 Year Trend