Immigration sponsorship is not available for this position
Responsibilities: - Develop and optimize backend services for real-time agent status management, ensuring accurate and efficient updates across the Contact Center platform;
- implement internationalization (i18n) solutions to support multilingual functionality, integrating translation frameworks and managing locale-based data processing;
- design and maintain real-time reporting and Wallboard systems, enabling live monitoring of agent activities, queue analysis, and Contact Center performance metrics;
- optimize system performance by reducing latency, improving data consistency, and enhancing the scalability of backend services handling high-throughput events;
- and collaborate with frontend, DevOps, and product teams to deliver secure, scalable, and high-performing solutions aligned with business requirements.
What we're looking for:Requires a Bachelor's degree in Computer Science, Information Technology, Electronics Engineering, a related field, or a foreign degree equivalent. Must have 3 years of experience in job offered or related occupation. Must have experience in the following:
- 3 years of experience in backend development including designing and implementing scalable cloud-based applications using Java, Spring Boot, and Spring MVC
- 3 years of experience in ensuring seamless integration of translations, locale-based formatting (dates, numbers, currencies), and region-specific data processing
- 3 years of experience in implementing scalable frameworks to support continuous translation updates and localization testing
- 3 years of experience implementing validation, reconciliation, and monitoring mechanisms to ensure high data accuracy and consistency across reporting systems
- 3 years of experience designing automated data quality checks (e.g., schema validation, anomaly detection, cross-source reconciliation) to proactively identify and resolve discrepancies
- 3 years of experience establishing governance practices and audit trails to maintain reliability and compliance for business-critical metrics
- 3 years of experience implementing and managing relational and NoSQL databases including Redis and Amazon DynamoDB ensuring data consistency and high availability.
- 3 years of experience applying secure coding practices and compliance measures to protect sensitive data in cloud-based Contact Center environments.
- Telecommuting work arrangement permitted: position may work in various unanticipated locations throughout the U.S.
Salary Range or On Target Earnings:Minimum:
$195,660.00
Maximum:
$228,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
