Amazon

Software Development Engineer, Amazon Customer Service

Amazon$143K — $194K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of software development experience
  • 2+ years of design or architecture experience
  • 1+ year of experience with large-scale, multi-tiered software applications
  • 1+ year of Object Oriented Design experience
  • Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field

Responsibilities

  • Own features end-to-end across the full software lifecycle
  • Develop high-quality, maintainable code from customer requirements
  • Undertake projects requiring problem-solving and technical judgment
  • Balance constraints while avoiding short-term workarounds
  • Deliver scalable, high-availability solutions for millions of users
  • Maintain and enhance the current solution stack
  • Mentor engineers through code review as a teaching mechanism
  • Contribute to the design and architecture of self-service tools
  • Ensure code quality through rigorous testing and operational excellence

Benefits

  • Comprehensive health insurance covering medical, dental, vision, and prescription
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Adoption and surrogacy reimbursement coverage
  • Mental health support services
  • Flexible Spending Accounts
Full Job Description
We are looking for a Software Development Engineer to be an autonomous contributor to the next generation of self-service tools that will scale to serve our customers globally. You will own features end-to-end across the full software lifecycle - working backwards from customers, design, implementation, testing, deployment, operations, and documentation - delivering high-quality, maintainable code that others can confidently extend. You will take on projects where the business problem and technology strategy are understood but the implementation is not yet fully fleshed out, balancing constraints and limiting short-term workarounds. While the next-gen tools are built out, you will also help maintain and enhance the current solution stack, and you will mentor other engineers, using code review as a teaching mechanism.

Key job responsibilities

- Own features end-to-end across the full software lifecycle, from customer requirements through design, implementation, testing, deployment, operations, and documentation

- Work backwards from customer needs to develop high-quality, maintainable code that others can confidently extend and build upon

- Take on projects where the business problem and technology strategy are defined but implementation details require problem-solving and technical judgment

- Balance competing constraints and avoid implementing short-term workarounds that compromise long-term system quality

- Deliver scalable, high-availability solutions designed to serve millions of Amazon customers globally

- Maintain and enhance the current solution stack while contributing to the development of next-generation self-service tools

- Mentor other engineers through code review, using it as a teaching mechanism to build team capability

- Demonstrate customer obsession by building experiences that prioritize user needs and scalability

- Contribute to the design and architecture of self-service tools that scale globally

- Ensure code quality, performance, and reliability through rigorous testing and operational excellence

BASIC QUALIFICATIONS

- 3+ years of non-internship professional software development experience

- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience

- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience

- 1+ years of Object Oriented Design experience

- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field

PREFERRED QUALIFICATIONS

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

- Bachelor's degree in computer science or equivalent

- Experience programming with at least one software programming language

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Santa Clara - 165,200.00 - 223,600.00 USD annually

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

Similar Jobs

More Jobs at Amazon

More Information Technology Jobs

Find similar Software Development Engineer, Amazon Customer Service jobs: