We are looking for a Software Development Engineer to design, build, and operate the services and agents that provision, secure, and maintain WorkSpaces for humans and, increasingly, for the AI agents that work beside them, across every supported OS and identity provider. You will own end-to-end delivery of features and systems within OIS - from design through deployment and operations - holding a high bar for availability, latency, and security.
You are customer-obsessed, technically deep, and energized by solving hard problems. You think big about what the workspace of the future looks like - a unified agent shipping to two platforms from one codebase, an identity model that treats humans and agents as first-class citizens, and autonomous troubleshooting that resolves issues before users notice - and then you build the systems to get there. You thrive in ambiguity, make sound trade-off decisions with incomplete information, and hold yourself accountable for results that matter. You want to solve challenging problems in operating systems, identity, AI, and desktop platform engineering at a scale that impacts more than a million users daily.
Key job responsibilities
Design and deliver features and systems within On-Instance Software, contributing to the architecture strategy for how the on-instance layer evolves to host and govern AI agents alongside human users.
Drive the agent unification work that lets Windows and Linux features ship from a single codebase, making feature parity the default rather than a follow-up. Partner with EC2, identity providers, self-service troubleshooting, and platform teams - earning trust by driving technical discussions that result in impactful architectural decisions.
Design and implement on-instance identity, security, and governance for a world where humans and agents share the same desktop: identity integration across the major join models, a trust and authorization posture that treats agents as first-class principals, and compliance-ready images built in rather than bolted on.
Own the operation of low-latency, high-availability provisioning and agent services used by more than one million WorkSpaces users globally. Ensure your services meet stringent SLAs across multiple production regions, AWS partitions, and OS variants, with self-service diagnostics and autonomous issue resolution before customers are impacted.
Drive engineering excellence through instrumentation, automated testing, and pipeline-based deployment - eliminating manual toil and shipping features simultaneously across Windows and Linux. Think big about the agentic era and experiment boldly with AI-powered capabilities such as conversational setup, natural-language troubleshooting, and AI-assisted fleet management.
Raise the bar on customer self-service so operating-system breadth, safe automatic updates, and reliable provisioning are delivered without imposing an operational tax on the customer or the agent workflows running on the desktop.
BASIC QUALIFICATIONS
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 1+ years of software development engineer or related occupational experience
- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
- 1+ years of Object Oriented Design experience
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
- Experience programming with at least one software programming language
PREFERRED QUALIFICATIONS
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually
