One, Inc

Social Operations Manager

One, Inc • $100K — $120K *
US-AnywhereRemote in United States
Consumer Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 4+ years in social media operations or marketing operations
  • Experience managing large content calendars across various platforms
  • Proficient in configuring tools like Notion, Jira, or Sprout Social for practical workflows
  • Familiarity with FTC content policies and platform compliance
  • Comfortable using AI tools for operational efficiencies
  • Strong written communication skills and attention to detail
  • Proactive mindset with a builder mentality

Responsibilities

  • Build and maintain a master content calendar for campaigns
  • Manage approvals through Legal, Brand, and Compliance efficiently
  • Tag content for accurate reporting and governance
  • Support operations of creator campaigns and analyze trends
  • Create and maintain performance reports with engagement metrics
  • Leverage AI tools for reporting and maintenance of logs
  • Establish and maintain SOPs and project documentation

Benefits

  • Competitive base salary, stock options, and health benefits from Day 1
  • 401(k) plan with company match
  • Remote-friendly work environment and flexible time off
  • Opportunities for growth within a mission-driven culture
  • Inclusive team culture where your impact is valued
Full Job Description
The Role

As a Social Operations Manager at OnePay, your work will have a direct impact on our building our social program. You will be the operational backbone of a lean, high-velocity team: owning the infrastructure that keeps content shipping, reporting that drives decisions, platform governance that protects data integrity, and the cross-functional coordination that prevents campaigns from dying in Slack threads. You will:
  • Build and maintain the master content calendar across platforms and campaigns, including organic/paid handoffs and publishing readiness (asset QA, copy approvals, scheduling, platform specs)
  • Manage the approval workflow through Legal, Brand, and Compliance, keeping turnaround tight and documented
  • Tag content by campaign, format, audience, and objective, and own platform governance - publishing tool settings, UTM conventions, tagging taxonomy - so downstream data is reliable
  • Support creator campaign operations (deliverables, approvals, timelines) and surface creator trends and top-performing assets to inform content planning
  • Build and maintain weekly/monthly performance reports with standardized metrics, track core engagement KPIs, and flag anomalies early
  • Use AI tools to accelerate reporting, tagging, and QA, and maintain campaign performance logs for quarterly reviews and budget conversations
  • Maintain SOPs, templates, and project documentation so the team isn't reinventing process every cycle
  • Set Social SEO tagging standards for discoverability and flag gaps that could hurt algorithm performance or reporting accuracy


You Bring
  • 4+ years in social media operations, marketing operations, or creative project management (brand or in-house team)
  • Experience building and managing content calendars at scale across multiple platforms
  • Track record configuring publishing/project tools for a team's real workflow (Notion, Jira, Sprout Social or equivalent, Google Workspace, Slack)
  • Working knowledge of FTC content policies and platform compliance requirements
  • Comfort using AI tools to accelerate operational work
  • Strong written communication and high tolerance for ambiguity, low tolerance for dropped balls
  • Drive and proactivity - everyone here is a builder and executor


What We Offer
  • Competitive base salary, stock options, and health benefits from Day 1
  • 401(k) plan with company match
  • Remote-friendly (US), flexible time off (FTO), and opportunities for growth
  • A high-growth, mission-driven, inclusive culture where your work has real impact


Standard Interview Process
  • Initial Interview with Talent Partner
  • Technical or Hiring Manager Interview
  • Team Interview
  • Executive Interview
  • Offer!


About One, Inc

One, Inc. provides software solutions for the insurance industry. The company offers a cloud-based policy administration system that automates the process of selling and servicing insurance policies. The company's platform enables insurance companies to manage policies, claims, billing, and analytics. The company's customers include insurance carriers, managing general agencies, and brokers. The company was founded in 2005 and is headquartered in Santa Monica, California.
Learn more about One, Inc
Size
200 employees
Industry
Enterprise Technology
Founded
2012
* Ladders Estimates

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