SMB Account ManagerNew York, NY
About the RoleManifest is looking for an Account Manager to own and grow a book of SMB accounts. You'll build relationships with C-suite decision makers, drive retention and expansion, and help shape how the account management function scales. This role sits at the intersection of sales strategy and customer outcomes - your work directly fuels company growth.
What You'll Do- Own retention, adoption, and expansion across your enterprise account portfolio
- Build multi-threaded relationships with C-level and key decision makers
- Lead Executive Business Reviews to surface growth opportunities and align on strategy
- Partner with Account Executives to launch the platform across new enterprise accounts
- Report on account health and proactively flag risks and opportunities
- Feed customer insights into product, support, and marketing teams to improve roadmap and experience
What We're Looking For- 5+ years in B2B account management or new business sales
- Proven ability to manage and grow enterprise-level accounts
- Strong written, verbal, and interpersonal communication skills
- Solid organizational and project management skills
- Comfort operating in an early-stage or rapidly evolving environment
- Experience at a high-growth startup
- Proficiency in Salesforce, HubSpot, or similar CRM tools
This is for you if....You want to help build an account management function, not just fill a seat. You thrive on owning outcomes end-to-end across complex customer relationships. You're energized by working cross-functionally to solve real customer problems.
This is not for you if....You prefer a fully defined playbook over building process as you go. You're not comfortable with frequent change and ambiguity in a scaling org.
