Smart Hands / Facilities CoordinatorLocation: Onsite - Pleasanton, California
Reporting to: Operations
OverviewThe Smart Hands / Facilities Coordinator is responsible for supporting onsite technical operations, warehouse coordination, equipment staging, asset management, shipping logistics, and remote engineering support. This role serves as a key operational resource for infrastructure deployment, customer equipment preparation, inventory tracking, and day-to-day facilities support. The ideal candidate is highly organized, technically capable, hands-on, and comfortable working in fast-paced operational and warehouse environments while supporting both internal teams and customer-related initiatives.
Key ResponsibilitiesTechnical Staging & Configuration- Perform NUC setup and configuration to support internal security initiatives and operational deployments.
- Stage, configure, and troubleshoot customer network equipment prior to deployment.
- Prepare backup appliances including base configuration, validation, and deployment readiness.
- Provide remote smart hands support for engineering teams including hardware troubleshooting, cabling, equipment installs, and onsite diagnostics.
- Assist with onsite device setup for employees including monitors, peripherals, docking stations, and workstation equipment.
Warehouse & Facilities Operations- Maintain warehouse organization including shelving, inventory placement, labeling, and cleanliness.
- Coordinate and support office and warehouse operational needs.
- Ensure warehouse areas remain clean, safe, and operationally efficient.
- Organize and maintain inventory storage areas for internal equipment and customer consignments.
- Support facilities coordination tasks as assigned.
Shipping & Logistics- Coordinate shipping and receiving activities for internal and customer equipment.
- Palletize equipment for outbound shipments and deployment preparation.
- Perform FedEx drop-offs and support smaller shipment logistics.
- Validate incoming shipping orders and ensure order accuracy.
- Receive, organize, and shelve shipments after consignments are created by the sales team.
- Track shipment status and coordinate with internal stakeholders to ensure timely processing.
Ticketing & Vendor Coordination- Open and manage CoreSite tickets for Jenny orders and related facility requests.
- Coordinate with vendors, carriers, and data center personnel to support operational activities.
- Track ticket status and ensure timely completion of service requests.
Asset & Inventory Management- Manage asset tracking for customer consignments and internal company equipment.
- Apply asset tags and maintain accurate asset documentation and inventory records.
- Track hardware lifecycle information including deployment, storage, return, and disposal status.
- Conduct inventory audits and assist with reconciliation activities.
- Maintain accurate records within asset management systems and spreadsheets.
Experience & QualificationsRequired- High school diploma or equivalent required; technical certifications or related education preferred.
- 2+ years of experience in technical operations, warehouse coordination, IT support, or facilities operations preferred.
- Basic understanding of networking hardware, server equipment, and infrastructure environments.
- Experience with shipping/logistics processes and inventory management.
- Ability to lift and move equipment safely in warehouse and deployment environments.
- Familiarity with ticketing systems, inventory systems, and asset tracking tools.
- Valid driver's license preferred for shipping drop-offs and local operational support.
Preferred- Strong organizational and multitasking skills
- Hands-on technical troubleshooting ability
- Detail-oriented with strong documentation practices
- Ability to work independently and manage priorities effectively
- Strong communication and teamwork skills
- Customer service mindset with responsiveness and professionalism
- Comfortable working in warehouse, office, and data center environments
- Basic networking and hardware knowledge
- Ability to follow operational procedures and maintain accuracy
- Proactive problem-solving and adaptability in fast-paced environments
Compensation- Full-Time, Exempt
- $70,000-$100,000/year, DOE
Benefits- Health Coverage - Medical, Dental & Vision
- FSA Health and Dependent Care available
- 401(k) Plan
- Unlimited Paid Time Off (PTO)
- Observed Holidays Paid
- Cell Phone Allowance
- Collaborative, growth-driven culture
