ResponsibilitiesPeraton requires IT Specialist to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3. This role is in Peterson AFB, CO.
The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.
The IT Specialist performs Tier one and two network support in accordance with the SIE OPORD. This position provides administration of network and communications systems, including, but not limited to, IT Specialist systems. The IT Specialist must have solid technical skills, with experience in a variety of network protocols, software, and hardware involved in IT Specialist operations.
Duties include but are not limited to:
- Creating tickets within the IT Service Management (ITSM) tool
- Troubleshooting and proactively resolving technical issues
- Responding to requests for technical support
- Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
- Installing and configuring application and operating system software and upgrades
- Troubleshooting and repairing hardware and network connectivity issues
- Troubleshooting and repairing end user devices
- Installing and troubleshooting software
- Removing old equipment and performing data migration to new machines
- Re-imaging hardware
- Performing shared file access maintenance
- Maintaining accounts
- Creating tokens
- Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
- Resetting CAC/Token pins
- Maintaining local registration authority capabilities
- Providing information and tracking onIT Projects, ASIs, incidents, and changes that impact customers Ensuring incidents are routed and/or escalated to the appropriate support group
- Escalating tickets to other IT support groups and/or vendor support
- Implementing network and security access
- Providing mobile device support
- Providing CSfC kit support
- Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission
Qualifications
Required Qualifications:
- BS + 2 years of experience OR HS with 6 years of experience OR AA with 4 years of experience
- DoD TS/SCI clearance required
- Required certification: DoDD 01-M IAT II
- General experience includes background in information systems development, network operations, application performance in a client/server environment, or related fields
- Specialized experience includes the management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees.
- Experience with Help Desk and must have a demonstrated ability to communicate well both orally and in writing and have a positive customer service attitude
Target Salary Range$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individuals experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
