ChristianaCare's Medical Group is looking to hire a Full-Time Site Manager to support our School Based Health Centers in Delaware.

The School-Based Health Center (SBHC) operates under a professional agreement between the Division of Public Health, Department of Health and Social Services, and ChristianaCare to provide services to students. Through health promotion, medical and mental health care, health education, information sharing, and referrals beyond those offered by SBHC staff, the centers help address students’ health needs. SBHCs support students from low-income families who may have limited access to consistent health care, as well as other students. By offering these services, ChristianaCare addresses medical, mental health, and nutrition needs while identifying student risk factors. ChristianaCare also provides health education and community service referrals to help address social determinants of health.

The Site Manager is responsible for supervising ambulatory practice support caregivers and ensuring that the daily activities and workflows of their clinics and programs are being followed.  They will provide front-line direction and problem-solving, serves as the first accountable leader when expectations are not being met, and provides assistance and support to the team to create an environment for caregivers to provide high-quality care to their patients. 

Role Highlights:

• The Site Manager will have oversight of multiple locations, approximately 11 sites.

• Flexibility to travel to different sites in Newcastle & Kent Counties is required.

• Our ideal candidate should have basic budget understanding, relationship building & communication skills, strong people management skills and process improvement skills

• Remote opportunities are available but not guaranteed.

Whether a position can be supported for remote work will be assessed based on whether ChristianaCare is able to meet the business requirements of the proposed remote location. 

Key Responsibilities

• Leads recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers (ie MAs, OAs, RNs)               

• Completes Check-ins and Annual Performance Evaluations of assigned caregivers (MAs, OAs, RNs)        

• Provides on-site support and direction for daily problem-solving of associate, patient, and provider concerns

• Ensures that clinic staffing is in place to support the activities and services within their assigned clinic(s) and services.  Addresses caregiver staffing gaps by securing and redeploying caregivers as needed.  Notifies providers of changes in staffing and the actions being taken to restore staffing levels.                       

• Monitors and coach’s non-provider caregivers to ensure that standard operating procedures and workflows are being followed related to rooming patients, data collection, documentation, and all other assigned activities in support of high-quality patient care.                   

• Conducts daily charge and cash reconciliations in accordance with established policies and procedures.      

• Ensures that supply levels are maintained to support the activities of the clinic.              

• Responsible for planning and leading monthly clinic meetings with all non-provider caregivers to share results, celebrate successes, obtain feedback and ideas, address questions and concerns, and provide updates and notifications.                  

• Supervises and trains non-provider caregivers on daily cash handling and copay collections per established policies and procedures.                

• Approves all caregiver timecards as assigned.                                  

• Performs other duties as required.

Position Qualifications

• High School diploma required.  Associate's degree preferred. 

• 2 years of office practice experience required; supervisory experience preferred. 

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