Everforth ECS Federal is seeking a talented, diligent, and energetic Agency Engagement Account Manager/Project Manager -Senior to support the Department of Homeland Security's CDM Data Services- BETSIE Program. This candidate will serve as a key point of contact in managing the customer experience and aspects of The Security Information and Event Management as a Service (SIEMaaS) offering. Successful candidates will have excellent communication and project management skills and will interact with stakeholders spanning multiple Agile teams, program leadership, and customer representatives.
The Security Information and Event Management as a Service (SIEMaaS) offering provides a centralized platform for collecting, analyzing, and correlating logging and cybersecurity data, providing a unified view of potential threats and vulnerabilities across the FCEB ecosystem. In an era of increasingly prevalent and sophisticated attacks, the SIEMaaaS capability excels at enabling real-time threat detection, FCEB-wide threat hunting and rapid incident response.
Specific responsibilities of an Agency Engagement Account Manager/Project Manager -Senior include but are not limited to:
- Oversees the planning, execution, and completion of agency onboarding to ensure successful outcomes.
- Ensures that onboarding processes are repeatable, scalable, and consistently executed across agencies.
- Partners with engineering to document onboarding steps in agency-friendly language and formats.
- Captures lessons learned and process changes throughout onboarding and incorporates them into updated guidance.
- Produces standardized onboarding playbooks that can be reused by future stakeholders.
- Leads agency-facing meetings and guides agencies through each phase of the onboarding process.
- Facilitates both agency-facing progress meetings and internal preparation sessions to align technical and project activities.
- Manages agendas and weekly planning with each agency's lead engineer to confirm upcoming technical tasks, dependencies, and project milestones.
- Leads pitch discussions with prospective agencies as needs arise.
- Ensuring customer success for all aspects of the stakeholders under purview (e.g., Agencies, internal, client, vendors, etc.)
- Serves as the primary point of contact for Agencies and stakeholders under his/her Account(s) (apart from the Data Services Helpdesk / normal ops)
- Tracks and reports on agency onboarding progress to ensure the Product Owner, engineers, and CISA clients have accurate status and awareness.
- Ensures customer experience and satisfaction remain primary success criteria through the transition from onboarding into Operations and Maintenance (O&M).
- Establish or update SOPs and templates for SIEMaaS (Agency facing documentation, onboarding process and templates, transition to O&M, use of Jira/Roadmaps for planning, tracking and reporting progress, etc.)
- Tracks and provide Integrated Master Schedule (IMS) updates
- Escalate risks and issues to achieving progress
Salary: $102,000 - $153,000
General Description of Benefits
- 7+ years of project and/or program management, business management or consulting experience
- Proven record of high performance and substantial achievements in past positions
- Deep understanding of Federal Government contracting
- Solid functional knowledge, including but not limited to strategy, business development, product development and project management
- Exceptional analytical and quantitative problem-solving skills
- Demonstrated leadership ability in a team environment
- Initiative taker, eager to break new ground, create opportunities for others
- Ability to work effectively with people at all levels in an organization, comfortably engaging with front-line teams and C-suite leaders
- Excellent communication and collaboration skills, including customer and employee engagement;
- Drives for results, contributing to plans, and organize resources required to execute the plans and achieve desired outcomes
- Experience in measuring progress against KPIs, successfully balancing the customer's needs and value to Everforth ECS Federal
- Service-oriented, addressing root causes of dissatisfaction, and proactively coordinate with team to address any delivery issues
- Excellent attention to detail and organizational skills, paired with the ability to manage multiple priorities and stakeholders
- Experience planning and executing work in an Agile Environment, especially using the Scaled Agile Framework (SAFe)
- Demonstrated experience and understanding of Agile delivery methodologies and tools, including Atlassian Jira and Confluence
- Demonstrated excellent project management and account management capabilities including: customer centric attitude, ability to lead evaluation of scope, staffing, risk, dependencies, communications, and quality
- Demonstrated experience and success managing the development and operations of IT solutions in large and complex application environments, preferably for the Federal Government
- A demonstrated aptitude for complex problem-solving, and leading teams to success
- Able to create and deliver presentations and demonstrations to both technical and non-technical audiences
- Ability to brief and engage directly with sponsors and their supporting staff regarding technical support work
- US citizenship and ability to acquire DHS Suitability
