Job Title: Shop Service Supervisor
Location: Dulles, Virginia
Starting Compensation Range: $85,000 - 105,000 per year
What You Will Do: - Oversee work order closing process; Open and review work orders for accuracy and completeness, and the appropriateness of parts and labor, and close work orders to invoice, as needed
- Maintain good customer relations through communication and continual contact; Address customer concerns and disputes and resolve in timely manner
- Oversee the daily workflow of the service department
- Ensure all technicians follow safe work practices without exception; Conduct monthly safety meetings; Ensure all technicians receive adequate training and instruction prior to operating any piece of equipment
- Develop quality control procedures and repair processes to ensure the highest quality of customer service is provided
- Manage service logistics, including use of materials, equipment, and employees; Ensure needed equipment and tooling is available to Technicians; Order parts as needed for jobs
- Coordinate and develop technician work schedules; Communicate repair plans to technicians to align with customer quotes
- Conduct constructive and timely performance reviews for service technicians; Wages are to be discussed at least once annually with each employee
- Monitor productivity and repair quality
- Address issues impacting completion of repair plan in time quoted to customers
- Establish and implement maintenance schedules for all service vehicles and equipment Conduct inspections of trucks, cranes, compressors, and truck beds, as required
- Work in coordination with team to achieve Continuous Improvement goals and objectives
- Perform other related duties as assigned
What We're Looking For: - Minimum five years' service-related experience in heavy construction equipment industry
- Previous supervisory experience a plus
- High School diploma or equivalent
- Thorough knowledge of the function and repair of heavy construction equipment
- Strong mechanical knowledge
- Excellent customer service skills
- Strong communication with excellent oral and written communication skills
What Success Looks Like In This Role: - Effectively managing and delegating work
- Speaking effectively before groups of customers or employees of organization
- Proficiency in use of a computer; able to adapt to changing technology
- Organization and ability to prioritize and multi-task
- Attention to detail
- Promotion of a positive customer experience
- Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
Physical Requirements: - Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
- Frequently required to sit
- Regularly lift and/or more up to 70 pounds
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
Competitive Compensation and Benefits: - Health, dental and vision insurance
- Paid time off
- 401(k), $0.75 to $1.25 match up to 6%
- Life and disability insurance
- In-house training instructors/programs
- Tuition reimbursement
- Employee referral bonus program
- Tool allowances and tool loans
- Discounts on cellular phone service, computers, and vehicles
- Opportunities for overtime
- Shift differential (if applicable)
Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.
