Job Type

Full-time

Description

San Rafael, CA | Mercedes-Benz | Luxury European brand | Hospitality | Fixed ops | Master technician | Shop leadership | Diagnostic | Marin County | Bay Area | Veterans encouraged to apply | $144,000 - $240,000/yr

IS THIS YOU?
• You're a senior-level technician with the diagnostic depth, platform knowledge, and professional presence to lead a shop - you earn the respect of the technicians around you because of what you know and how you carry yourself
• You have Mercedes-Benz or luxury European brand experience and you're comfortable with XENTRY/DAS diagnostics, OEM repair procedures, and the technical complexity that comes with a high-end vehicle lineup
• You're ready to step into a shop leadership role at an award-winning Marin County Mercedes-Benz store where your technical authority and your ability to develop technicians directly shapes the quality of work that goes out the door

WHAT YOU'LL DO
• Oversee daily shop operations - managing technician workflow, repair order dispatch, bay assignments, and throughput to keep the service department running efficiently and on schedule
• Serve as the technical authority in the shop - supporting technicians on complex diagnostic challenges, reviewing repair plans, and ensuring all work meets Mercedes-Benz OEM standards before vehicles are returned to guests
• Perform hands-on diagnostic and repair work as needed - the Shop Foreman at this level is still a working technician who leads by example
• Monitor technician productivity, efficiency, and quality - providing real-time coaching and feedback that develops skill and maintains the shop's standard
• Coordinate with service advisors on repair timelines, diagnostic findings, and technician capacity - keeping communication clear and guest commitments intact
• Support warranty documentation accuracy - reviewing repair orders for proper labor operations, causal parts, and OEM compliance before submission
• Assist in the recruitment, onboarding, and development of service technicians
• Maintain a safe, organized, and professionally run shop environment

WHAT WE'RE LOOKING FOR
• 5+ years of flat-rate technician experience, with demonstrated shop leadership or senior technician experience - required
• Mercedes-Benz or luxury European brand experience strongly preferred - XENTRY/DAS proficiency, MBZ factory certifications, and deep familiarity with the brand's repair standards are significant advantages
• Master technician certification or equivalent diagnostic and repair depth - the Shop Foreman is the technical standard-setter for the shop
• Proven ability to develop other technicians - you lead through coaching and technical authority, not just seniority
• Strong working knowledge of shop workflow, repair order management, and warranty documentation requirements
• Clear, professional communicator - equally effective with technicians, service advisors, and service management
• Valid driver's license with a clean driving record

WHAT WE OFFER
• $144,000 - $240,000/yr
• Paid Mercedes-Benz manufacturer training and certification support
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career path into service management for technicians ready to grow beyond the shop floor
• Employee vehicle purchase and service discounts

WHY MERCEDES-BENZ OF MARIN
• An award-winning Mercedes-Benz store with a reputation built on technical quality and genuine hospitality - the Shop Foreman here inherits that standard and has the opportunity to raise it
• Marin County's high-net-worth, brand-loyal guest base holds the service department to an elite standard - the technician leader who consistently delivers that quality earns the lasting respect of the team and the trust of the guests
• Mercedes-Benz's technically demanding and rapidly evolving lineup - including a growing portfolio of EQ electric vehicles - makes the diagnostic and repair work here genuinely challenging and rewarding for a technician at the top of their craft
• Swickard is one of the fastest-growing dealer groups in the country - ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values - Honor, Engage, Anticipate, Respond, Thank - define the standard we hold in the shop just as much as on the drive

If you're a senior Mercedes-Benz or luxury European technician with the diagnostic depth, the leadership presence, and the commitment to quality that an award-winning Marin County store demands - we'd like to meet you.

Salary Description

$144K - $240K+ OTE yearly