Position Type: Full-Time, In Office
Location: Gilbert, AZ
Schedule: 1st Shift; Monday - Friday from 8am - 4pm
Compensation: $80,000 - $100,000 per year

Position Overview:

The Shipping Manager is responsible for overseeing and managing all shipping and distribution operations across the United States to ensure timely, secure, and compliant transportation of pharmaceutical products. This role ensures alignment with regulatory standards, internal policies, and customer service expectations. The successful candidate will bring deep logistics expertise, especially in handling temperature sensitive and controlled substances, while optimizing cost-efficiency and carrier performance.

Key Responsibilities:

• Strategic Leadership:
  • Establish and manage relationships with regional carriers (parcel, freight, cold chain).
  • Standardize shipping protocols to ensure consistency and efficiency.
  • Collaborate cross-functionally with Inventory, Lab Operations, Customer Experience, and other departments to align shipping processes and support broader supply chain and business improvement initiatives.
• Regulatory Compliance:
  • Ensure all shipping practices comply with FDA, DEA, DOT, and state-specific pharmaceutical regulations
  • Maintain documentation and SOPs for audit readiness related to shipping and distribution activities.
  • Partner with Quality Assurance to support product integrity and chain-of-custody controls.
• Operational Management:
  • Oversee daily shipping operations, ensuring timely order fulfillment and delivery.
  • Manage the handling and distribution of refrigerated, hazardous, and controlled pharmaceutical goods.
  • Monitor KPIs including OTIF (On-Time In-Full), transit times, freight cost per unit, and damage rates.
  • Drive continuous improvement efforts by identifying inefficiencies, implementing best practices, and leveraging team input and performance data to enhance operational and shipping accuracy, speed, and cost-effectiveness.
• Carrier and Vendor Management:
  • Evaluate and negotiate contracts with freight and shipping providers.
  • Conduct quarterly carrier performance reviews and implement corrective actions as needed.
• Cost and Efficiency Optimization:
  • Analyze shipping costs and identify opportunities for savings.
  • Implement process improvements to enhance speed, reliability, and efficiency.
• Team Leadership:
  • Lead, train, and mentor shipping teams and logistics coordinators.
  • Foster a culture of compliance, quality, safety, and continuous improvement.
• Risk Management:
  • Manage logistics risks related to theft, damage, and temperature excursions.
  • Develop contingency plans for disruptions in the supply chain.
• Technology & Systems:
  • Optimize transportation management systems (TMS), warehouse management systems (WMS), and ERP integration to support shipping activities.
  • Leverage data analytics for forecasting, trend analysis, and performance improvement.

Minimum Qualifications:

• 7+ years of logistics or shipping experience, with at least 3 years in a management role
• Experience in the pharmaceutical, biotech, or healthcare industry
• In-depth knowledge of FDA, DEA, and DOT shipping regulations.
• Strong understanding of cold chain and controlled substance logistics.
• Excellent organizational, analytical, and leadership skills.

Preferred Certifications:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field
• Certified Supply Chain Professional (CSCP) - APICS
• Certified in Logistics, Transportation and Distribution (CLTD) - APICS
• GDP/GMP Compliance Certifications

Benefits/ Perks

Strive Pharmacy provides a comprehensive benefits package that encompasses various perks such as employer paid healthcare coverage available after 30 days of employment, the choice of an FSA/HSA, parental leave, and a 401(k) plan with matching contributions. FREE COMPOUNDED MEDS to employees and immediate family members.
Culture

At Strive, culture plays a fundamental role in shaping our workplace atmosphere. Beyond our exceptional benefits package, we foster a sense of community. Throughout the year, we arrange various holiday potlucks and festive celebrations. Strive is committed to promoting both personal and professional development, striving for our employees to excel and grow in every aspect of their lives, both within and outside of the workplace.
Disclaimer*** Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you.