Impact of Role - The Shipping Manager directly impacts customer satisfaction, revenue flow, and transportation cost efficiency by ensuring outbound operations run seamlessly and reliably.
Position SummaryThe Shipping Manager is responsible for leading all outbound logistics operations, ensuring the accurate, timely, and cost-effective shipment of finished goods to customers. This role oversees shipping teams, manages carrier relationships, and drives performance against service and efficiency KPIs. The Shipping Manager partners cross-functionally with warehouse leadership, transportation, customer service, and corporate teams to deliver best-in-class outbound execution.
Key ResponsibilitiesOutbound Operations Leadership- Direct all outbound activities including picking, staging, loading, and shipment executio
- Ensure on-time and accurate shipment of all customer orders in alignment with OTIF/LOTIF targets
- Manage daily shipping schedules, dock utilization, and labor planninG
- Drive throughput while maintaining accuracy and safety standards
Carrier & Transportation Management- Manage relationships with carriers (LTL, FTL, parcel, intermodal), Oversee dock scheduling, carrier performance reporting, and freight flow optimization working directly with receiving manager to strategize warehouse space utilization
- Resolve escalations related to delays, damages, or service failures including conducting RCAs, monitor and track load-times performance metrics
Team Leadership & Development- Lead, coach, and develop shipping leads, and material handlers, including documented performance reviews
- Establish clear performance expectations and accountability measures, drive employee engagement, safety culture, and continuous improvement
- Support workforce planning and staffing for peak and off-peak periods to include employee vacations and shift coverage
Inventory & System Integrity- Ensure all outbound transactions are accurately processed in IQMS/WMS, Partner with Inventory Control to resolve discrepancies and reduce shipping errors
- Maintain accurate shipping documentation (BOLs, packing lists, labels), Support audit readiness and compliance requirements
Performance Management & Continuous Improvement- Monitor and drive key KPIs, including: OTIF / LOTIF, Shipping accuracy, Dock-to-load time, Carrier turnaround time
- Identify and implement process improvements to increase efficiency and reduce cost
- Lead root cause analysis (RCA) and corrective actions for shipping errors
Safety & Compliance- Ensure adherence to all safety policies and regulatory requirements, Promote safe loading practices and equipment operation, Maintain a clean, organized, and compliant shipping environmenT
QualificationsRequired:- 5+ years of warehouse or distribution experience
- 3+ years of leadership experience in shipping or logistics operations
- Experience managing carrier relationships and transportation processes
- Strong knowledge of WMS/ERP systems (IQMS preferred)
- Proven ability to lead teams in a fast-paced environment
- High school diploma or GED required
- Forklift certification and knowledge of OSHA safety standards a plus
Preferred:- Experience in high-volume distribution or manufacturing environments
- Lean, Six Sigma, or continuous improvement experience
- Strong financial and cost management understanding
Success Metrics (KPIs)- Safety performance
- OTIF / LOTIF performance
- Shipping accuracy and error reduction
- Dock efficiency, space utilization and load times
- Labor rates, operational cost
- Equipment, maintenance and downtime
Company Details:- Location: Kreate - 600 SH 130 Georgetown, TX 78626
- This position will report to the Director of Warehousing
The pay range for this role is:
85,000 - 90,000 USD per year (Texas)
