Lowe’s

Services Sr Analyst

Lowe’s$80K — $95K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration or related field, or equivalent experience
  • 3+ years in project/process management, data analytics, or store operations
  • 3+ years with reporting systems such as Power BI or Looker Studio

Responsibilities

  • Design and implement incentive and recognition programs for PROviders
  • Solve complex business problems with competitive and market analysis
  • Prepare data-driven insights and communicate findings to leadership
  • Collaborate with cross-functional teams to drive project deliverables
  • Proactively work to grow Lowe's for Pros memberships
  • Source products needed by Independent Service PROviders
  • Document policies, procedures, and processes for initiatives
  • Monitor KPIs and investigate performance variances

Benefits

  • Flex Office concept with 5 days a week in-person work
  • Corporate wellness initiatives like fitness and health check-ups
  • Support for relocation to the Mooresville/Charlotte region
  • Collaboration-focused workspace to encourage teamwork
Full Job Description
Your Impact

The Services Sr. Analyst advances the Provider Experience Group's mission to make Lowe's the Providers' #1 choice to do business with.

This role transforms PROvider feedback, operational data, and business priorities into actionable insights, scalable reporting, and project execution that strengthen the Independent Service PROvider network and support corporate and field teams. The Sr. Analyst builds decision-support tools, monitors KPIs, investigates performance trends, and delivers clear recommendations that improve business outcomes.

The role also leads initiatives from concept through launch by gathering requirements, aligning stakeholders, managing execution, and measuring results. Through cross-functional partnership with Provider Experience, Installations, Merchandising, Operations, Finance, and Technology, this role helps deliver programs, tools, and processes that improve the Provider experience and support scalable network growth.

What You Will Do
  • Build, maintain, and govern standardized reporting, dashboard, and workflow tools that ensure accurate metrics, reliable data refreshes, validation, visibility, action tracking, and informed decision-making for the Provider Management Team.
  • Analyze multiple data sources to identify trends, risks, root causes, performance variances, and improvement opportunities; translate findings into actionable recommendations.
  • Lead and support assigned Provider Experience Group PMO projects from intake through implementation, including scope definition, requirements gathering, stakeholder alignment, testing, launch readiness, execution tracking, and post-launch follow-up.
  • Partner cross-functionally with Provider Experience, Services teams, and other business partners to improve processes, gather feedback, and support strategic initiatives.
  • Document business requirements, reporting logic, workflows, standard operating procedures, governance processes, and tool administration practices to support consistency and scalability.


Required Qualifications
  • Bachelor's degree in Business Data Analytics or a related field, or equivalent experience
  • 3 years of experience in cross-functional project management, analytic design, report development, and root cause analysis
  • 3 years of experience owning and presenting projects, updates to small and large groups, virtually and in person


Preferred Skills/Education
  • Master's degree in Business Data Analytics or related field, or equivalent experience
  • 5 years of experience in cross-functional project management, analytic design, report development, and root cause analysis
  • 5 years of experience owning and presenting projects, updates to small and large groups virtually and in person


Where You'll Be
  • Associates are required to relocate to the Mooresville/Charlotte region to foster collaboration and facilitate improved testing and support.
  • Lowe's supports a Flex Office concept where in-person work is required 5 days per week in the office at the Mooresville, NC location.
  • Most business meetings are planned around the Eastern time zone.


About Lowe’s

Lowe's Careers

Joining Lowe's means becoming part of a team that is committed to fostering an environment of growth, innovation, and leadership. As one of the leading home improvement companies, Lowe's offers unparalleled job opportunities and a culture that values diversity and professional development. Work You'll Do At Lowe's, your work will directly impact our mission to help people love where they live. Whether you're involved in the direct sales process, product development, or customer service, your role will contribute to our industry-leading standards. Transform Your Career Leverage your skills and drive in a position that empowers you to lead projects and initiatives that redefine the retail experience. Lowe's is at the forefront of the industry, combining retail, technology, and customer service to create unique experiences for consumers. Join a team of dedicated professionals who are there to support your career aspirations and help you grow both personally and professionally. With over 300,000 team members, Lowe's is a place where you can cultivate a career filled with innovation and opportunities. Lowe's Professional Growth and Opportunities We are committed to the professional growth of every team member. Lowe's offers a variety of career paths and opportunities for advancement, including leadership roles in numerous departments. Whether you're seeking a part-time position or a full-time career, Lowe's provides the training and resources needed to advance and excel. Internship Programs Start your career with Lowe's through our dynamic internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that impacts our business. Interns at Lowe's gain invaluable skills, work alongside experienced professionals, and are considered for full-time positions upon successful completion of the program. Benefits and Culture Lowe's is dedicated to maintaining a culture that promotes diversity and inclusion. We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits include health insurance, retirement plans, and employee discounts, among others. Networking and Innovation Stay connected and ahead in your career through Lowe's commitment to innovation and networking. Our team members have access to cutting-edge technology and are encouraged to think outside the box to solve challenges. Networking within the company is supported through various groups and initiatives, fostering connections that can lead to career advancement. Join Our Team Explore the job opportunities at Lowe's that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Start your journey with Lowe's today and be part of a company that values hard work and dedication. Stay Up to Date Keep informed with the latest in career tips, company news, and industry insights—all from the people who work at Lowe's. Our careers blog provides valuable content that can help you navigate your professional journey. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Lowe's. SEARCH LOWE'S JOBS At Lowe's, your career is in your hands. Build it with us and be part of a team that is changing the future of retail.
Learn more about Lowe’s
Size
200,000 employees
Market Cap
$120.3 billion
Industry
Net Income
$5.8 billion
Founded
1946
5 Year Trend
+8.2%
Revenue
$89.5 billion
NASDAQ

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