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Job Category
Customer Success
Job Details
Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
The Services Sales Solutions Leads enable customers to transform into Agentic Enterprises - faster. We cast the vision for what's possible, design the framework that transforms the public sector customer experience, and ignite the velocity and influence that wins deals and launches missions.
Overview of the Role
Services Sales Solutions Leads (SSSLs) are critical strategic thought leaders who empower Public Sector customers to transform into Agentic AI Enterprises. Your primary responsibility is to help clients understand the "why" before the "how," partnering with executive stakeholders to design customized strategic roadmaps and business cases that unlock the full potential of AI. SSSLs drive the pre-sales motion by providing dedicated deal support to a pod of 1–5 sellers. The role is designed to prioritize high-impact sales enablement and pipeline conversion.
Operating with an intense bias for action, you move at war-like speed to match fast-moving mission requirements and dramatically accelerate deal velocity. In close alignment with Account Partners (APs), you will lead the pre-sales discovery process, utilizing ruthless prioritization to qualify deals early, mitigate delivery risks, and focus strictly on high-impact, high-value opportunities.
As the strategic connective tissue across the business, you will orchestrate internal subject matter experts to validate these solutions, translating an ambitious vision into simplified, outcome-based implementation proposals and tight, accurate Statements of Work (SOWs). You will own and execute "Vision to Value" sessions—pre-implementation strategy sprints focused on executive alignment, capability prioritization, and defining measurable KPIs.
In this role, your impact is measured by your ability to drive pipeline creation, influence bookings, scale our AI-first transformation, and capture positive AP feedback. Ultimately, you act as the strategic anchor for our engagements—building the transformation stories that win industry awards and seamlessly transitioning the executive vision to the delivery team to ensure rapid mobilization and eliminate downstream friction.
Your Impact
Required Qualifications
Minimum Experience: 10+ years’ experience delivering enterprise-level consulting services, with 7+ years focused on the Salesforce platform.
Project Leadership: 7+ years of deep enterprise-level project or program experience (SaaS preferred), utilized to inform accurate scoping and estimation.
Pre-Sales Leadership: Demonstrable experience leading the end-to-end discovery, solutioning, estimating, and SOW-creation process for multi-cloud, transformational programs.
Sales Collaboration: Active involvement in supporting the sale of professional services, including leading proposal development and presenting to C-level executives.
Go-to-Market Support: Experience leading strategic scoping, proposal development, RFP responses, and executive-level presentations.
Platform Expertise: Deep demonstrated technical and/or functional proficiency in the Salesforce platform and its solutions.
Ideal Certifications: Salesforce Platform Administrator, Salesforce Sales Cloud Consultant, Agentforce Specialist, and Salesforce Service Cloud certifications are strongly preferred.
Executive Presence: Extremely strong written and verbal communication skills, with a proven ability to build advisory relationships and establish credibility with executives.
Facilitation Skills: Demonstrated ability to influence a group audience, facilitate complex solutioning workshops, and lead executive-level discussions regarding roadmap and scope.
Analytical Skills: Excellent analytical, problem-solving, and conflict-resolution skills; adept at mediating conflict and fostering healthy dialogue during negotiation.
Business Acumen: A delivery-informed mindset with a deep understanding of cloud-based technologies and the ability to translate ambiguous business requirements into tangible, scoped solutions.
Commercial Acumen: Proficiency in deal architecture and pricing levers; demonstrated ability to manage discounting and lead commercial negotiations to maximize deal profitability.
Leadership: Proven ability to lead and mentor cross-functional teams and individuals, exercising discretion and latitude in reaching critical goals.
Logistics: Ability to travel will be required and varies based on client needs.
Education: Degree or equivalent relevant experience required (e.g., military experience, volunteer roles, work experience, etc.).
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
