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Job Category
Customer Success
Job Details
Salesforce Professional Services helps customers transform and build what's next for business - with technology. We seek experienced strategic architect leaders with proven success who can lead our customers to transform business, operations, and technology to drive business outcomes in the Healthcare Industry. As trusted advisors, architects will cultivate and oversee executive customer relationships. The ideal candidates will bring a diverse IT and/or Management Consulting background and knowledge of industry trends, leveraging this credibility as strategic advisors to our customers, partners, and internal teams across Salesforce.
Candidates will have deep Salesforce, cross cloud technology expertise and the ability to craft innovative, forward-looking strategies leveraging that technology to realize business results in the context of a customer's broader enterprise architecture strategy. In this role, the architect will be the voice of the customer to shape and execute a strategy to build mind-share and broad adoption of Salesforce technologies within the Healthcare Industry. Critical to the role is the ability to think strategically about business, product, and technical challenges as you drive customers' efficiencies, cost savings, and quick innovation available on the Salesforce platform.
Support GTM Partners
- Actively participate in the pursuit process in support of Services Sellers for our large scale deals, working cross-functionally within Salesforce to ensure we are selling what we can technically deliver as aligned with the customer's objectives; work with teams to deliver the pitch, define scope/team and pricing and contractual arrangements.
- Support transformational changes needed to achieve the customers' objectives, informed by deep industry and product expertise.
- Ensure the technical architecture is optimized to achieve the most elegant client solution; balance business requirements with technical capabilities to deliver the optimal business outcomes.
- Work hand in hand with internal teams (Sales, Success, Technology and Products, TMP and Support) to develop and manage strategy and drive customer adoption initiatives.
Internal Growth & Operational Excellence
- Develop and strengthen others' consulting skills, industry knowledge, product knowledge, competency skills, and leadership capabilities.
- Ensure compliance with industry regulations and standards
- Keep up-to-date with the latest Salesforce developments and trends, and bring innovative ideas to the table to help clients stay ahead of the curve
- Participate in the continued development of internal processes, artifacts and methodologies to support service delivery to our most strategic customers. Ensure adherence to tried and tested approved methodologies
- Collaborate across teams (Regulated ProServ, Sales, Success and Product) to build and drive solution POVs.
- Support the product teams across clouds within Salesforce as they build industry specific solutions for the Regulated vertical, ensuring our product understands the needs of our largest enterprise customers as they innovate
- Build an architecture community across our Regulated ProServ team to collaborate on best practices and learn from others delivering large scale programs within the Regulated vertical
- Drive the enablement goals of the architecture community to align to the needs of our customers to ensure we are able to sell and deliver leading with our cross cloud platform expertise within the Regulated vertical
Requirements
- 10+ years experience leading enterprise-level technology transformation programs with Fortune 500 companies (preferably Salesforce enabled transformations)
- 10+ years of relevant consulting experience in professional services
- 10+ years of experience leading, managing, coaching, and developing staff
- 8+ years of experience with Cloud and cloud based technologies (not limited to Salesforce platform but ideally Health Cloud, Life Science Cloud built on the SF platform, Sales and Service Cloud)
- 8+ years of experience with the Healthcare industry
- 8+ years of experience with data architecture
- 8+ years in System to System integration, distributed architectures, event driven architecture using common ESB platforms like Mulesoft
- Bachelor's degree
- Experience working with customers to understand and solve their most pressing business challenges
- Knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness.
- Knowledge of solution acumen to work with teams to develop comprehensive operational plans and address technical issues
- Significant experience managing C-suite relationships at customers with a focus on technology and architecture leaders
- A team player with experience working on pursuit teams and participating in the proposal development process
- Executive-level communication and presentation skills, written and oral
- Travel up to 50%
- Significant experience in understanding security, compliance and building scalable and high availability application architectures
- Knowledge of concepts in the areas of DevOps, Observability
- Significant experience in helping with strategic roadmap planning with customer executives
- Knowledge of Design Thinking and human centered change processes
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
