Job DescriptionGlobal Product Manager - IT Systems Services (Partner-Ready Portfolio)Vertiv | IT Systems Business Unit | Global Services Role Overview The Global Product Manager - IT Systems Services is responsible for defining, developing, and scaling Vertiv's global services portfolio for IT Systems products, including single-phase UPS, rack power distribution units (rPDUs), and enclosures. This role owns the service offering strategy from concept through global deployment, ensuring offerings are
serviceable, scalable, commercially viable, and-critically-
partner-ready for routes to market that include distribution, eChannels, resellers, VARs, and other partner ecosystems.
A core focus of this role is building a
partner-first services portfolio: creating standardized service packages that partners can easily position, quote, transact, and deliver (directly or via Vertiv), while maintaining global consistency and protecting customer experience. The role requires deep cross-functional collaboration with IT Systems BU leadership, R&D, engineering, regional execution teams, Sales/Channel teams, digital commerce teams, and external partners.
Key Responsibilities 1) Service Portfolio Strategy & Development (IT Systems) - Define and own the global roadmap for IT Systems services across the lifecycle-from project services (e.g., installation, commissioning, startup) to lifecycle services (e.g., maintenance plans, battery services, break/fix, advanced support, renewals).
- Translate customer needs (uptime, speed of deployment, simplified operations, compliance, reduced risk) into standardized global service offerings.
- Develop clear service definitions including scope, entitlements, deliverables, exclusions, SLAs, and service tiering.
- Ensure each offering is designed for the IT Systems business model, including high-velocity, repeatable deployment and "channel-friendly" packaging.
2) Partner-Ready Portfolio & Partner Strategy (Primary Emphasis) - Build and maintain a Partner-Ready Services Portfolio that aligns with distribution and eChannel motions, including:
- Packaged service SKUs and attach-ready bundles (product + service)
- Partner-friendly service options (e.g., "Install + Commission," "Advanced Exchange," "Next Business Day," "Battery Replacement," "Preventive Maintenance")
- Standard commercial models (referral, resell, co-deliver, partner-deliver with Vertiv certification)
- Define partner strategy for services across routes-to-market:
- Which services should be partner-sell / Vertiv-deliver vs. partner-sell / partner-deliver vs. Vertiv-direct
- Where to use authorized service partner models and certification requirements
- Create partner enablement frameworks that remove friction from selling and delivering services, including playbooks, quoting guidance, and standardized packaging.
- Establish governance and rhythm with partner stakeholders to drive: service attach, renewals, consistent customer experience, and reduced delivery variability.
3) Global Deployment & Regional Enablement - Coordinate with regional services and execution teams to deploy IT Systems offerings consistently and at scale.
- Develop and maintain standardized global service artifacts:
- Statements of Work (SOWs) and scope templates
- Standard Operating Procedures (SOPs) and delivery standards
- Service delivery playbooks, training content, partner toolkits, and certification paths
- Support regional adaptation where required (regulatory, labor models, logistics, partner footprint) while protecting global standardization.
4) Cross-Functional Collaboration (R&D, Engineering, External Partners) - Partner with IT Systems BU product management, R&D, and engineering to drive design-for-serviceability and serviceability requirements into new products (e.g., modularity, diagnostics, replaceable components, documentation).
- Collaborate with digital teams to enable digital-first service motions (registration, warranty activation, entitlement tracking, self-service, remote support, eCommerce attach).
- Engage external partners (distribution, resellers, installers, service partners) to validate service packaging, delivery feasibility, and enablement readiness.
5) Commercialization, Value Messaging & Pricing - Define pricing frameworks that work in partner routes-to-market (list price guidance, discount structures, channel margin considerations, and attach incentives).
- Partner with Sales, Channel leadership, and Finance to establish margin targets, profitability guardrails, and price corridors by region.
- Build sales and partner-facing value messaging and ROI narratives focused on: deployment speed, uptime assurance, risk reduction, and predictable cost of ownership.
6) Lifecycle Performance Management & Continuous Improvement - Track service adoption and health metrics across partner and direct motions:
- Attach rate by route-to-market (distribution/eChannel/direct)
- Partner activation and certification progress
- Delivery quality, customer satisfaction, and repeatability
- Renewal rates and installed base penetration
- Continuously refine offerings using field feedback, partner input, and execution data-improving standardization, profitability, and customer experience.
Qualifications - Bachelor's degree in Engineering, Business, Operations, or related field (technical orientation preferred).
- 7-12+ years of experience in services product management, lifecycle services, channel/partner programs, or IT infrastructure services.
- Strong familiarity with IT Systems products and use cases in critical environments (e.g., single-phase UPS, rack PDUs, enclosures, edge deployments, distributed IT).
- Demonstrated success building and scaling partner-ready portfolios and working with distribution and reseller ecosystems.
- Proven ability to influence cross-functionally in a global matrix environment (R&D, Engineering, Channel Sales, Regional Services, Digital, Operations).
- Strong commercial acumen: packaging, pricing, margin management, and partner enablement.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES• High-Performance Culture• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength
VERTIV BEHAVIORS - Own it
- Act with urgency
- Foster a customer-first mindset
- Think big and execute
- Lead by example
- Drive continuous improvement
- Learn and seek out development
- Promote transparent & open communication
