2-4 years of Microsoft 365 administration experience, preferably in a Managed Service Provider environment
Hands-on experience across at least three of the five core Microsoft 365 workloads (Intune, Entra ID, Exchange Online, Teams, Purview)
Ability to manage multiple client tenants with varying needs and SLAs
Proficiency in PowerShell scripting for M365 administration, including Exchange Online and Microsoft Graph modules
Responsibilities
Investigate and remediate endpoint security incidents, coordinating with internal teams
Maintain and review Microsoft Defender security posture and device compliance
Administer user lifecycle management across client tenants, including role-based access control
Configure and troubleshoot Conditional Access policies and MFA enforcement
Support mailbox and mail flow across client tenants, including resolution of delivery failures
Support Teams policy configurations for messaging and meetings
Assist in maintaining compliance with Data Loss Prevention policies and client eDiscovery issues
Benefits
Comprehensive health, dental, vision, and 401K plans
Company paid life insurance and long-term disability
Quarterly contributions to Health Savings Account (HSA)
Flexible hybrid work schedule
Frequent performance recognition awards
Paid Time Off (PTO) and paid holidays
Associate Referral Bonus
Military Differential Pay for active military associates
Full Job Description
Services Engineer II - Microsoft M365
Support investigation and remediation of endpoint security incidents, including isolating devices, collecting diagnostics, reviewing timeline events, and coordinating remediation actions with internal teams.
Maintain Defender security posture by reviewing onboarding status, sensor health, policy assignment, and device compliance reporting.
Support Microsoft 365 Defender portal administration, including incidents, alerts, advanced hunting queries, secure score recommendations, and threat protection reporting.
Microsoft Entra ID - Identity & Access
Support & Administer user lifecycle management across multiple client tenants, including provisioning, deprovisioning, license assignment, and role-based access control
Configure, test, and troubleshoot Conditional Access policies and MFA enforcement in line with each client's security baseline and risk appetite
Support Microsoft Entra Connect synchronization for clients in hybrid environments, resolving sync errors andmaintainingclean identity data
Support SSO configurations and enterprise application registrations, supporting both new integrations and ongoing application access reviews
Triage and respond to Entra ID Protection alerts, sign-in anomalies, and risky user events within agreed response SLAs
Exchange Online - Messaging & Mail Flow
Support mailboxes, distribution groups, shared mailboxes, and resource accounts across client tenants in a consistent, documented manner
Support Microsoft Defender for Office 365 protection policies per client, including anti-spam, anti-phishing, Safe Links, and Safe Attachments
Utilize Message Trace, Exchange Online PowerShell, and mail flow diagnostics to investigate and resolve delivery failures within SLA
Monitor client mailbox health, quotautilization, and audit log activity, flagging anomalies and advising clients on remediation
Microsoft Teams - Collaboration & Telephony
Support and tune Teams policies per client, covering messaging, meetings, live events, app permissions, and external/guest access configurations
Support team and channel lifecycle policies on behalf of clients, implementing governance controls for creation, expiry, naming conventions, and archival
Liaise with client network teams and internal engineers to validate QoS,firewall, and bandwidth configurations foroptimalTeams performance
Microsoft Purview - Compliance & Information Protection
Assist and Support Data Loss Prevention (DLP) policies across Exchange Online, SharePoint, OneDrive, and Teams for clients in regulated industries
Support andmaintainretention labels, retention policies, and records management schedules aligned to each client's compliance and legal obligations
Support client eDiscovery issues
Required Qualifications & Skills Experience
2-4 years of Microsoft 365 administration experience, ideally gained within a Managed Service Provider or multi-client environment
Demonstrated hands-on experience across at least three of the five core workloads: Intune, Entra ID, Exchange Online, Teams, and Purview
Proven ability to manage concurrent workloads across multiple client tenants with differing configurations, SLAs, and business requirements
Proficiencyin PowerShell scripting for M365 administration, including the Exchange Online, Microsoft Graph, and Intune PowerShell modules
Technical Skills
Strong understanding of Entra ID identity concepts including OAuth 2.0, SAML, RBAC, Conditional Access, and hybrid identity models
Ability to read and interpret diagnostic logs, message traces, sign-in logs, and audit data across multiple tenants
Familiarity with PSA and ITSM platforms such as ConnectWise,Nilearfor ticket management and time tracking
Working knowledge of networking fundamentals (DNS, TCP/IP, SMTP, TLS) as they relate to M365 services and client infrastructure
Understanding of Microsoft CSP licensing models, including M365 Business, E3/E5, and how to advise clients on license optimization
Preferred Skills and Qualifications:
3+ years required experience in M365
1+ year of MSP, or similar client facing industry, experience highly preferred
Strong knowledge andproficiencyof the following:
M365 Apps
Exchange Online
SharePoint Online
OneDrive
MS Teams
Azure basics
Endpoint Management
Threat protection/Security
Identity/Access management
Purview
Experience with creating andutilizingPowerShell scripts
Microsoft certifications (e.g., MS-900, MS-700, MS-100, MS-101 etc.)
Proficiencyin Exchange Server and related components
Strong problem-solving skills to understand and resolve both simple and complex technical issues while communicating clearly with all stakeholders
Ability todeterminepriorities effectively by managing multiple tickets,projectsand clients
Affinity for developing strong business relationships across multiple levels of an organization
Have exceptional written and verbal communication skills
MicroAge Benefits-to Name a Few!
Comprehensive health, dental, vision, and 401K plans
Company paid basic life insurance, long term disability, and parental leave
Quarterly company contribution towards Health Savings Account (HSA)
Flexible hybrid work schedule
Frequent performance recognition awards
Paid Time Off (PTO)
Paid Holidays
Associate Referral Bonus
Military Differential Pay for Active Military Associates
