The Role

The Services Engagement Manager is an experienced, results-driven professional to drive the strategy, positioning, and delivery model for Veeva's Professional Services. In this role, you will act as a trusted advisor to both internal teams and external executive leadership-helping life sciences organizations understand the value of partnering with Veeva to achieve their business objectives. You will own the end-to-end engagement design, collaborate across functions, and drive a high-volume pipeline with precision, velocity, and diplomacy.

With a passion for Software Implementation and (preferred) expertise in Life Sciences/Healthcare/IT sales cycles, you'll draft and deliver RFx Responses, Proposals, and Statements of Work, driving alignment with internal cross-functional subject matter experts and customer leadership.

This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet potential travel requirements when they arise.

What You'll Do

• Selling Value of Veeva Services: Educate customers on methodology and the value of Veeva's Professional Services - why should they want to work with us? Set appropriate expectations of what we can/should/won't do
• Engagement Design: Define and prescribe the best Professional Services model for a given customer, based on an in-depth understanding of their needs and business objectives, through Proposals, Statements of Work, and RFx responses
• Cross-Team Collaboration: Partner with cross-functional stakeholders across sales, strategy, services, business consulting, solutions consulting, and others to ensure optimal engagement approach and positioning
• Operational Excellence: Take strong ownership of a high-volume pipeline through consistent execution, a sense of urgency/speed, flawless data management, and appropriate stakeholder communication (from internal Associates to external C-Suite)
• Leadership Through Influence: Provide thought partnership to the broader business and drive meaningful results without a direct reporting structure; embrace creative conflict with diplomacy and humility

Requirements

• 3+ years of experience delivering software implementation and enhancement projects (Program Manager, Project Manager, Functional/Business Analyst, Practice Manager, etc.)
• 1+ years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects a plus
• Background in Life Sciences, Health Care, or Tech preferred; Experience working with Clinical Operations, Pharmacovigilance, or Regulatory Information Management (RIM) software applications a plus
• A problem-solving and customer services-oriented mentality to drive the positioning and sales of professional services; Consulting, Tech Sales, and Program/Project Management experience
• Remote role based in North America, with ability to work across time zones and travel when required (~10-15%)

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.
• Within 3 days, you will receive a link to a personality assessment administered by a third party.
• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
• If moving to the interview stage, the process is as follows:
  1. A conversation with the hiring manager
  2. A practical case exercise
  3. A final conversation with our group's Senior Leader.
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $85,000 - $170,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Work Where It's Best for You

Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it's best for you.