Job Title: ServiceNow UI Builder DeveloperLocation: Santa Clara, CA (Remote)Duration: 12+ MonthsIdeal Profile: 6-10 years of ServiceNow experience with at least 2-3 full lifecycle implementations involving CSM Workspace, UI Builder, and ServiceNow migration activities and the ServiceNow certification is mandatory.Must Have
Job description:Experience Required- 5+ years of overall ServiceNow development experience
- Minimum 2+ years of hands-on experience with ServiceNow UI Builder, Workspaces, and Employee Center
- Experience in Customer Service Management (CSM) implementations
- Experience in ServiceNow instance migration activities, including data migration, update sets, application migration, and environment upgrades
- Experience working in Agile/Scrum delivery models
Must be a ServiceNow Certified System Administrator CSA
Must possess at least 1 year of experience for setting configuring and maintaining ServiceNow instances
Must be proficient in deployment validation and operationalization of custom apps on NOW platform must possess at least 1 year of proven experience
Must be able to configure and customize ITSM ITOM ITAM
At least 1 year of app development experience
Nice to have
ServiceNow Certified Application Developer CAD
SkillsMandatory Skills: ServiceNow ITSM
Role SummaryWe are seeking an experienced ServiceNow UI Builder Developer with strong expertise in Customer Service Management (CSM) and Workspace development. The ideal candidate will have hands-on experience building modern user experiences using UI Builder, developing customer-facing workspaces, implementing integrations, and supporting migration initiatives across ServiceNow environments.
Key Responsibilities- Design and develop responsive pages using ServiceNow UI Builder.
- Configure and customize CSM Workspace, Customer Service Workspaces, and Employee Center.
- Build and maintain pages, variants, reusable components, app shells, and workspace experiences.
- Configure data resources, client state parameters, event handlers, and custom bindings.
- Develop custom applications and customer-facing experiences using UI Builder.
- Support ServiceNow migration initiatives, including:
- Instance-to-instance migrations
- Data migrations using Import Sets and Transform Maps
- Application migration using Update Sets and Source Control
- Upgrade and deployment activities across environments
- Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and UI Actions.
- Build integrations with external systems using REST APIs and Integration Hub.
- Collaborate with architects, business analysts, and stakeholders to deliver scalable solutions.
- Participate in code reviews and ensure adherence to ServiceNow development standards and best practices.
- Troubleshoot and optimize workspace performance and user experience.
Required Technical SkillsServiceNow Platform- UI Builder
- Customer Service Management (CSM)
- Customer Service Workspace
- Employee Center
- Service Portal
- Custom Application Development
- Flow Designer
- Integration Hub
- Service Catalog
- Import Sets & Transform Maps
- Update Sets
- Source Control Integration
Development Skills- JavaScript
- HTML5
- CSS3
- REST APIs
- JSON
- Glide APIs
UI Builder Expertise- Page Creation and Variants
- Component Configuration
- Data Resources
- Event Mapping and Handling
- Client State Parameters
- Workspace Configuration
- Custom Components
- App Shell Configuration
- Dynamic Data Binding
Certifications- ServiceNow Certified System Administrator (CSA) - Mandatory
- Certified Application Developer (CAD) - Preferred
- CIS-CSM - Preferred
- ITIL Foundation - Preferred
QualificationsAdditional Information 
