You Are:

A ServiceNow Delivery Lead Manager responsible for the successful delivery ofServiceNowsolutions and services in a client consulting environment.

• Youre willing to roll up your sleeves to develop in the ServiceNow platform for our clients.

• You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.

• You are someone that is process oriented and prefers order over chaos.

• You are comfortable asking for help from peers and Subject Matter Experts

• Strong background working with Enterprise Software companies and/or Consulting companies.

The Work:

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.

• Manage all aspects of project delivery and solution delivery

• Lead and manage the implementation project team

• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports

• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress

• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

• Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments

• Strong background working with Enterprise Software companies and/or Consulting companies

• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems

• As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.

Travel may be required for this role.The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here's what you need

• Minimum 5 years knowledge and experience working with or implementing ServiceNow

• Completed Certification - ServiceNow Certified System Administrator (CSA)

• Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications

• Minimum of 3 years of experience with MS Project

• Minimum of 3 years of experience in Project Management/Delivery or certification in project management

• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years work experience)

Bonus Points if you have

• PMP or CSM certification

• Strong interpersonal skills, customer centric attitude

• Proven team player and team builder

• Strong organizational and analytical skills

• Familiarity with SaaS deployments and its supporting architecture

• A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management

• ITIL V3 or V4 Foundations Certification preferred

Professional Skill Requirements

• Proven ability to build, manage and foster a team-oriented environment

• Proven ability to work creatively and analytically in a problem-solving environment

• Desire to work in an information systems environment.

• Excellent communication (written and oral) and interpersonal skills.

• Excellent leadership and management skills.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 06/17/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

Role Location Annual Salary Range

Role LocationAnnual Salary Range

California$94,400 to $266,300

Cleveland$87,400 to $213,000

Colorado$94,400 to $230,000

District of Columbia$100,500 to $245,000

Illinois$87,400 to $230,000

Maine$80,400 to $196,000

Maryland$94,400 to $230,000

Massachusetts$94,400 to $245,000

Minnesota$94,400 to $230,000

New York$87,400 to $266,300

New Jersey$100,500 to $266,300

Virginia$87,400 to $245,000

Washington$100,500 to $245,000

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