7/29/26

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Job Type: Permanent Work Model: Remote Reference code: 134149 Primary Location: Toronto, ON All Available Locations: Toronto, ON

What will your typical day look like?

The Technical Delivery Manager (TDM) - ServiceNow requires dedicated ongoing knowledge within specific product(s) technology. The TDM must become intimately familiar with assigned product(s) and specific technology areas. They must be able fulfill the role of "Trusted Advisor" for the ServiceNow suite of products. They need to be able to instill confidence in the team's abilities, recommend workable solutions, and drive projects to completion. In additon, they need to assists Business Solutions Analysts with product requirements documents, negotiate delivery timelines, motivate and drive the team to deliver on the timelines, mentor the team, and above all provide excellent Client Service. Additional duties may include the support of QA efforts, support of product users/stakeholders, and brokering integration efforts regarding specific technical area(s). Lastly, the TDM is to maintains relationship with other Studio teams and ServiceNow teams and potentially provide training to the user community and stakeholders.

Role Specific Responsibilities

Lead project efforts

• Develop deep relationships with the stakeholders
• Develop deep understanding and knowledge of ServiceNow functionality
• Assist Business Solutions Analysts to capture product requirements (ongoing)
• Provide support during product integration
• Help elaborate requirements and propose solutions
• Develop process and documentation to ensure project and O&M success
• Collaborate with other teams to ensure project success
• Liaise with ServiceNow CoE to ensure team and project conformity to standards
• Manage their own timelines and objectives for all aspects of ongoing activities
• Delegate stakeholder problems and follow-up until resolved
• Act as subject matter expert for specific product or technology
• Help resolve support tickets and application issues
• Contribute to deployment and communication plan, working with the Deployment team

People Management

• Mentor junior staff in areas of Application knowledge
• Mentor junior staff in communication and Client Service Excellence
• Delegate work and ensure task completion
• Work with other Team Leads to balance allocation

Knowledge Sharing / Documentation

• Assist in developing and documenting product specific standards
• Assist with support process improvements
• Conduct knowledge transfer and mentor junior staff

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let's talk about you

Qualifications

• University degree in information technology, computer science, or equivalent education or professional experience
• Minimum 5-8 years of relevant experience
• Minimum 5 years extensive experience in developing technical solutions
• Minimum 5 years experience leading cross functional remote teams
• Proven ability to define and implement user and functional requirements
• Strong background in identifying and articulating stakeholder needs
• Proven product/technical skills focused on client facing applications such as Web Development
• Proven ability to lead and inspire project teams
• Proven ability to present application solutions.
• Understanding of SDLC process as it relates to ServiceNow SDLC
• Proficiency in assigned product/technology with packaged software application
• Excellent Client Service skills
• Strong communication and negotiating skills.
• Strong organizational skills
• Proficiency in Microsoft Office Suite
• Familiarity with industry recognized project management methodology
• Familiarity with industry recognized Agile methodology

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.