ServiceNow Certified Implementation Specialist (CIS) - SPM or ITBM
Experience with Strategic Planning Workspace and Innovation Management in ServiceNow
Background in change management methodologies
Familiarity with ITIL and portfolio/program management frameworks
Experience in global, matrixed organizations
Responsibilities
Develop and maintain process documentation for SPM modules
Create training materials aligned with standards
Establish standard operating procedures for SPM workflows
Lead the rollout of Resource Management capabilities to IT teams
Partner with IT leadership to drive adoption
Drive the rollout of Idea Management and Strategic Planning
Collaborate with stakeholders to promote SPM adoption
Benefits
Opportunities for professional development and training
Engagement with diverse business units
Collaboration with IT and organizational leadership
Access to a living documentation library
Participation in global resource management initiatives
Full Job Description
Job Description
ServiceNow SPM Process Lead
Duties: Process Documentation & Training
Develop and maintain comprehensive process documentation for SPM modules, including Resource Management, Idea Management, and Strategic Planning Workspace
Create end-user and practitioner training materials -guides, quick reference cards, and walkthroughs -aligned with standards
Establish and document standard operating procedures (SOPs) for SPM workflows and governance
Maintain a living documentation library that keeps pace with platform updates and process changes
Resource Management Rollout
Lead the rollout of Resource Management capabilities to IT teams
Define and document resource allocation processes, roles, and responsibilities
Partner with IT leadership to drive adoption and ensure alignment with organizational resource planning needs
Deliver training sessions and enablement activities to support IT team onboarding to Resource Management
Idea Management & Strategic Planning Workspace Expansion
Drive the continual rollout of Idea Management and Strategic Planning Workspace to business units across
Engage with business unit stakeholders to understand requirements, tailor configurations, and support onboarding
Develop rollout plans, communication strategies, and adoption metrics for each business unit deployment
Serve as the primary point of contact for business units during their SPM onboarding experience
Stakeholder Engagement & Change Enablement
Collaborate with business unit leaders to promote SPM adoption and gather ongoing feedback
Facilitate training sessions and workshops for end users and practitioners across organizational levels
Track adoption metrics and provide regular status updates to ServiceNow Process Owner and program leadership
Support continuous improvement of SPM processes based on user feedback and organizational needs
Skills:
ServiceNow Certified Implementation Specialist (CIS) -SPM or ITBM
Experience with Strategic Planning Workspace and Innovation Management in ServiceNow
Background in change management or organizational change enablement methodologies
Familiarity with ITIL and portfolio/program management frameworks
Experience working in a global, matrixed organization with diverse business unit stakeholders
Familiarity with ServiceNow Yokohama release or later
