Job Title: ServiceNow - Process Architect Location: Remote (with occasional travel as needed) Role Overview: NTT DATA is seeking a dynamic and experienced ServiceNow Process Architect who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization. Key Responsibilities: Advisory & Strategic Consulting - Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies. - Develop platform roadmaps aligned with business goals and technical priorities. - Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM. - Design and implement governance models, KPIs, and process improvement frameworks. - Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans. - Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization. Technical Implementation & Platform Expertise - Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more. - Perform health scans, technical debt analysis, and platform scalability assessments. - Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF). - Ensure platform conformance to best practices and licensing strategies. Proposal & SOW Development - Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements. - Estimate effort, define scope, and align deliverables with client expectations and budget constraints. - Support pricing strategies and resource planning for advisory and implementation phases. Qualifications: - 7+ years of hands-on ServiceNow experience across multiple modules. - Proven track record in advisory consulting and technical delivery.- 3+ Years - Strong understanding of ServiceNow architecture, scripting, workflows, and integrations. .- 3+ Years - Experience in proposal writing, SOW creation, and client presentations. - 2+ Years - Demonstrated ability to lead client workshops and translate business processes into technical solutions. -.2+ Years - Mandatory Certifications by Level - Senior - ServiceNow certifications CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation - Excellent communication and stakeholder engagement skills. #LI-NorthAmerica