PRINCIPAL DUTIES AND RESPONSIBILITIES:Platform Strategy & Ownership- Own and govern the ServiceNow platform, including all instances, integrations, and development activities.
- Define and execute a multi-year platform roadmap aligned with business strategy and enterprise priorities.
- Identify opportunities to optimize platform performance, improve efficiency, and maximize ROI.
- Drive consolidation, standardization, and scalability across the platform ecosystem.
Transformation & InnovationLead digital transformation initiatives, including:
- Self-service capabilities
- Workflow automation
- User experience enhancements
- Enterprise system integrations
- Champion continuous improvement and innovation across the platform.
Delivery & Execution- Oversee end-to-end delivery of platform enhancements, including planning, design, development, testing, implementation, and maintenance.
- Ensure high-quality, efficient, and scalable delivery aligned with Agile methodologies.
- Manage product backlog and prioritize initiatives to meet business needs.
Governance, Risk & Compliance- Establish and enforce platform governance, security policies, and standards.
- Ensure data integrity, platform stability, and compliance with regulatory and security requirements.
- Oversee platform upgrades, patching, and integrations to maintain system health and reliability.
Team Leadership- Lead and develop globally distributed teams, including internal staff, offshore resources, and third-party vendors.
- Foster a culture of accountability, collaboration, innovation, and continuous improvement.
- Drive adoption of platform capabilities and support organizational change management.
- Oversee support operations, including queue management, prioritization, and escalation handling.
PHYSICAL DEMANDS AND WORKING CONDITIONS:- No travel is expected for this position.
Collaboration- Working with various external vendors, Internal Business team, Procurement and Legal teams .
EDUCATION AND REQUIRED CREDENTIALS:- Bachelor's Degree; Advanced Degree desirable or an equivalent combination of education and experience
EXPERIENCE AND SKILLS:- 8+ years of experience in enterprise platform ownership, preferably ServiceNow.
- Proven experience leading Agile development teams and managing product backlogs.
- Strong knowledge of software development lifecycle (SDLC) and governance processes.
- Experience with system implementation and organizational change management.
- Solid understanding of IT service management (ITSM) practices.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong written and verbal communication skills with the ability to influence stakeholders at all levels.
- Ability to collaborate effectively across business, IT, and executive leadership teams.
The rate of pay for this position will depend on the successful candidate's work location and qualifications, including relevant education, work experience, skills, and competencies.
Annual Rate: $147000.00 - $246000.00
Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.
