Froedtert Health

SERVICENOW PLATFORM DEVELOPER, FCH - ITSM (1023586001)

Froedtert Health$79K — $135K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience as a ServiceNow Developer
  • Expertise in ServiceNow Glide API, REST API, and SOAP API integrations
  • Experience with ITSM and ITOM suites of ServiceNow
  • Hands-on experience with IRM modules such as GRC, Vendor Risk Management, and Security Incident Response
  • Familiarity with SPM modules including Demand Management and Project Portfolio Management
  • Bachelor's degree in a relevant technology field or equivalent experience
  • ServiceNow certifications (CSA, CAD, CIS) required

Responsibilities

  • Design and develop ServiceNow applications and features
  • Configure ServiceNow platform to meet organizational requirements
  • Collaborate with stakeholders to gather and analyze requirements
  • Implement solutions that enhance ITSM and ITOM capabilities
  • Develop ServiceNow Service Portals for user access
  • Ensure compliance with ServiceNow best practices and organizational standards
  • Troubleshoot and resolve technical issues related to ServiceNow

Benefits

  • Paid time off
  • Career development opportunities and tuition assistance
  • Medical, Dental, Vision, and Life Insurance
  • Short and Long Term Disability coverage
  • Retirement plan - 403b
  • Employee Assistance Programs
  • Discounts on gym memberships and other work-life benefits
Full Job Description
Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.

This job is REMOTE.

FTE: 1.000000

Standard Hours: 40.00

Shift: Shift 1

Job Summary:

Responsible for the design, development, implementation, configuration, and configuration of ServiceNow applications and platform features. Collaborates with stakeholders to gather requirements, develop solutions, and ensure the ServiceNow applications and platform meet the organization's needs.

EXPERIENCE DESCRIPTION:

Minimum of 3 years of experience as a ServiceNow Developer. Experience with ServiceNow Glide API, REST API, and SOAP API integrations. Proven experience in designing, developing, and implementing solutions within the ServiceNow platform, with a strong focus on ITSM (IT Service Management) and ITOM (IT Operations Management) suites. Hands-on experience with IRM (Integrated Risk Management) modules, including Governance, Risk, and Compliance (GRC), Vendor Risk Management, and Security Incident Response. Experience with SPM (Strategic Portfolio Management) modules, including Demand Management, Project Portfolio Management, and Resource Management. Experience with ServiceNow Service Portal development. Experience in a hospital or healthcare setting is preferred.

EDUCATION DESCRIPTION:

Knowledge of computer/network principles at a level normally acquired through completion of a bachelor's degree in a relevant technology field or acquired through a combination of education and experience is required.

TRAINING DESCRIPTION:

Proficiency in JavaScript, AngularJS (or similar frameworks), HTML, CSS, and other web technologies relevant to ServiceNow development. Familiarity with ITIL framework and its application within ServiceNow. Knowledge of scripting languages such as PowerShell or Python for automation tasks. Experience in a hospital or healthcare setting is preferred.

SPECIAL SKILLS DESCRIPTION:

Solid understanding of ServiceNow best practices and platform capabilities. Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues. Excellent communication and interpersonal skills with the ability to effectively collaborate with technical and non-technical stakeholders. Ability to work independently and as part of a team in a fast-paced healthcare environment. Customer focused, Action oriented, Resourceful, Ensures accountability, Drives results, Strong communication skills, Plans and aligns, Instills trust, Team player, Tech savviness, Communication skills, Focus, Organizational skills, Strong work Ethic

LICENSURE DESCRIPTION:
ServiceNow Certified System Administrator (CSA) certification required. ServiceNow Certified Application Developer (CAD) certification. ServiceNow Certified Implementation Specialist (CIS) certification in one or more relevant areas (e.g., ITSM, ITOM, IRM).

Compensation, Benefits & Perks at Froedtert Health

Pay is expected to be between: (expressed as hourly) $37.95 - $64.92. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process.

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

  • Paid time off
  • Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
  • Academic Partnership with the Medical College of Wisconsin
  • Referral bonuses
  • Retirement plan - 403b
  • Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
  • Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care[redacted], Moving Assistance, Discounts on gym memberships, travel and other work life benefits available


The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

About Froedtert Health

Froedtert Health is a regional health care organization made up of Froedtert Hospital, Milwaukee; Community Memorial Hospital, Menomonee Falls; St. Joseph's Hospital, West Bend; and more than 30 primary and specialty care health centers and clinics. Froedtert Hospital is a nationally recognized academic medical center and Level I Trauma Center located on the Milwaukee Regional Medical Center campus. Froedtert Health is also a founding member of the Milwaukee Health Care Partnership, which brings together health systems, community organizations, government agencies, business leaders and others to improve access to care for underserved populations in the Milwaukee area.
Learn more about Froedtert Health
Size
12,000 employees
Industry

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