Primary purpose: Keep the platform stable, secure, well-governed, and release-ready.Key responsibilities
- Administer users, groups, roles, and access
- Manage update sets, release calendar, and deployment controls
- Coordinate clones, patches, upgrade readiness, and regression cycles
- Monitor instance health, performance, and configuration hygiene
- Maintain system properties, notifications, scheduled jobs, and technical documentation
- Coordinate with infrastructure/security teams on platform controls
Required skills
- Strong ServiceNow administration experience
- Release and environment management
- Security role and access governance
- Incident/defect triage
- Strong documentation discipline
The ideal candidate would also have skills as a technical lead and developer to include;
- Key responsibilities
- Design and build medium/high-complexity platform changes
- Lead workflow/flow design, form logic, and app enhancements
- Set coding/configuration standards
- Review technical solutions before deployment
- Support complex defects and root-cause analysis
- Build and maintain forms, flows, catalog items, notifications, and dashboards
- Support departmental workflow enhancements
- Resolve production defects and service requests
- Develop minor integrations and configuration changes
- Support testing and deployment validation
- Run intake sessions with departments
- Document requirements, user stories, acceptance criteria, and process maps
- Facilitate prioritization with business and platform leadership
- Coordinate UAT, business sign-off, and release readiness
- Maintain training aids, SOPs, and knowledge documentation
- Required skills
- Strong ServiceNow development background
- Flow Designer, scripting, integrations, and scoped app experience
- Technical design discipline and Testing and code review practices
- ServiceNow configuration and development and Service catalog/request fulfillment logic
- Workflow/process automation
- Reporting/dashboard support
- Strong requirements gathering and process mapping
- Service management/process improvement background
- UAT coordination
- Documentation and communication skills
- Ability to work across technical and business teams
- Ability to translate business requirements into platform solutions
