Job Title: Senior Principal Software Engineer- ServiceNow Information Architect Experience: 12+ Years Overall IT | 8+ Years ServiceNow
Employment Type: Full-time
Work Location: Round Rock, TX | OnsiteJob Summary We are seeking a hands-on Senior Principal ServiceNow Information Architect to design, govern, and continuously improve the enterprise information model represented within ServiceNow.
This role ensures that ServiceNow serves as the enterprise system of record for technology assets, software assets, SaaS products, business applications, technical services, digital products, and related operational data. It combines expertise in ServiceNow data architecture, CSDM, CMDB, IT Asset Management, Software Asset Management, Service Portfolio, and enterprise process modeling to establish a trusted enterprise registry supporting operations, architecture, governance, security, and digital product management.
Responsibilities - Own and evolve the enterprise information model within ServiceNow, ensuring alignment across CSDM, CMDB, ITAM, SAM, SPM, Service Portfolio, and related data domains.
- Lead governance of enterprise asset and software registries, including taxonomy, ownership, lifecycle management, metadata standards, and authoritative data sources.
- Establish and maintain CMDB and CSDM standards covering service modeling, configuration item relationships, data quality, lifecycle governance, and CMDB health.
- Define and govern integrations across Discovery, Service Graph, ITAM, SAM, cloud, ERP, HR, security, identity, procurement, and DevOps platforms.
- Ensure consistent, accurate, and trusted data across integrated enterprise systems.
- Drive enterprise data governance through standards for metadata, stewardship, reporting semantics, reference data, lifecycle management, and information architecture.
- Collaborate with architecture, operations, governance, security, and business teams to translate enterprise requirements into scalable ServiceNow information models.
- Provide technical leadership, design guidance, and governance for ServiceNow architecture and enterprise data initiatives.
Essential Qualifications - 12+ years of related experience in IT, including at least 8+ years focused on ServiceNow CMDB, CSDM, ITAM, SAM, Discovery, Service Mapping, or enterprise information architecture.
- Deep expertise in CSDM, CMDB, Service Graph, Identification and Reconciliation Engine (IRE), and CMDB Health.
- Strong understanding of ServiceNow data governance and enterprise information architecture.
- Proven experience designing enterprise information models across assets, software, applications, services, and technology products.
- Strong knowledge of IT Asset Management and Software Asset Management data models and best practices.
- Experience integrating enterprise systems with ServiceNow while maintaining data consistency and semantic alignment.
- Strong business analysis, problem-solving, communication, and stakeholder-management skills.
Preferred Qualifications - Bachelor's degree in Information Systems, Computer Science, Engineering, or a related discipline, or equivalent practical experience.
- Experience with ServiceNow architecture, asset and service management, and complex enterprise integrations.
- Experience using AI-assisted development tools and automation within enterprise technology environments.
- Relevant ServiceNow certifications.
Compensation USD 145k to USD 200k per year. Actual compensation may vary based on experience, skills, location, and other relevant factors.
Join Us Join a team shaping trusted enterprise information architecture and helping organizations improve governance, operational visibility, security, and technology asset management through ServiceNow.
