ServiceNow Developers ( Active or eligible for a Top Secret (TS) Security Clearance)

Business Technology Integrators

$110K — $130K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of IT experience; 3+ years in enterprise platform solution development.
  • Strong scripting and web development skills, including HTML, JavaScript, and APIs.
  • Ability to influence stakeholders and offer thought leadership on technical challenges.
  • Experience designing complex technical architectures across multiple enterprise components.
  • Knowledge of federal data compliance and security, particularly PII and PHI protection.
  • Familiarity with Field Service processes, including work order and asset management.
  • Active or eligible for Top Secret Security Clearance and base access to Naval Base San Diego.

Responsibilities

  • Serve as technical and architectural lead for aligning platform capabilities with functional requirements.
  • Perform hands-on development, scripting, and configuration using Flow Designer and Web Services.
  • Translate business needs into technical designs and user stories for agile development.
  • Configure ITSM modules and design custom workflows on the App Engine.
  • Map and migrate legacy data to the new platform's unified schema and validate conversion.
  • Conduct government progress reporting in line with project milestones and objectives.
  • Advise stakeholders on balancing OOTB configurations with customizations for upgradeability.
  • Guide and train system administrators through workshops, enhancing internal knowledge retention.
  • Architect and integrate advanced platform capabilities, including AI and automated processing tools.
  • Lead agile ceremonies ensuring effective sprint planning and retrospective reviews.

Benefits

  • Opportunities for professional development and training.
  • Work in a collaborative and mission-driven environment.
  • Engage in meaningful projects that impact defense operations.
  • Access to advanced technologies and tools in the field.
  • Work within a military framework, fostering a strong sense of teamwork.
Full Job Description
Key Responsibilities:

Serve as technical and architectural leads, aligning platform capabilities with SWRMC's functional

requirements.

Perform hands-on development, scripting, and configuration on the platform leveraging Flow Designer,

REST/SOAP Web Services, JavaScript, HTML, CSS, SSO, and Mid-Servers.

Translate business needs into technical designs, architectural documentation, and agile user stories.

Configure core ITSM modules and build custom application workflows on the App Engine.

Map, migrate, validate, and convert legacy data tables and logic from SWRMC's legacy web portal (Oracle

APEX) to the new platform's unified schema.

Government Progress Reporting: Conduct regular progress checks in accordance with the project's Plan

of Action and Milestones (POAM) and report development, integration, and migration progress directly to

government leads.

Advise SWRMC stakeholders on leveraging out-of-the-box (OOTB) configurations versus customizations

to protect platform upgradeability.

Guide and train SWRMC's future system administrators throughout the lifecycle of the engagement,

delivering structured hands-on knowledge transfer and workshops to eliminate the internal staff knowledge

deficit.

Architect and integrate advanced platform capabilities, including AI offerings, search configurations, and

automated processing tools.

Lead agile Scrum ceremonies, including sprint planning, daily stand-ups, sprint demos, and retrospectives.

Provide process definition, re-engineering, and gap analysis for field service, facilities, and support

workflows during stakeholder workshops.

Ensure all code, configurations, and deliverables adhere to platform development best practices, conducting

peer reviews to maintain high quality.

Key Qualifications & Experience:

Minimum of 5 years of progressive IT experience, with at least 3 years focused on configuring, developing,

and implementing solutions on the enterprise platform.

Extensive scripting, web development, and API integration experience (including XML, HTML,

JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, SAML).

Demonstrated ability to consult, influence, and provide thought leadership to stakeholders in solving

complex business process or technical problems.

Experience creating complex technical architectures comprising multiple integrated enterprise components.

Strong understanding of federal data compliance and security standards, including PII and PHI protection.

Knowledge of Field Service processes (e.g., work order management, auto-assignment, territory

management, asset management, preventative maintenance).

Active or eligible for a Top Secret (TS) Security Clearance, physical base access eligibility for Naval

Base San Diego, and an approved SAAR-N on file.

Strong interpersonal skills, customer-centric attitude, and the ability to work cohesively in a military

environment.

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