Company Name: - JTSi (Johnson Technology Systems, Inc.)
Title: ServiceNow Developer T4
Location: Remote
Salary : $137K - $142K/ year

DESCRIPTION OF PROJECT AND TASKS:

*MUST be a US Citizenship & ONLY hold US citizenship (No Dual Citizens)*
*Remote position*
*Possible convert to hire after 1 year*

This role directly supports mission-critical, secure environments where automation, reliability, and innovation are essential to operational success. This is a contract role supporting ongoing platform enhancements and automation initiatives.

ROLE: ServiceNow Developer

ROLE SUMMARY:
We are seeking a ServiceNow Developer with strong experience in Customer Service Management (CSM) and IT Service Management (ITSM) to design and deliver scalable automation solutions. This role focuses on building intelligent workflows, integrating enterprise systems, and enhancing customer-facing experiences using modern ServiceNow capabilities, including AI-driven features like Now Assist. You will work closely with business stakeholders and technical teams to drive efficiency and deliver scalable solutions across ongoing enhancement and integration initiatives.

REQUIREMENTS:
Certified ServiceNow System Administrator (CSA) required
5+ years of ServiceNow development experience
Hands-on experience with ServiceNow Products:
Customer Service Management (CSM), IT Service Management (ITSM), IT Operations (ITOM), Configuration Management Database (CMDB), Strategic Portfolio Management (SPM), Security Operations (SECOPS), and Integrated Risk Management (IRM)
Strong experience with Flow Designer and workflow automation
Experience with Integration Hub and REST/SOAP API development (JSON)
Proficiency in JavaScript and ServiceNow scripting
Solid understanding of ITIL processes (certification preferred)
Familiarity with Agile/Scrum methodologies
ServiceNow Certified Application Developer (CAD) preferred or equivalent hands-on development experience
ITIL Foundation certification (v3 or higher) preferred
Experience with Now Assist and AI-powered automation capabilities preferred, with a strong interest in leveraging AI to drive automation and efficiency
Experience with bi-directional system integrations strongly preferred

RESPONSIBILITIES:
Design and develop scalable, maintainable solutions within ServiceNow CSM and ITSM to support customer-facing operations
Own end-to-end solution delivery, from design through deployment and continuous improvement
Rapidly design and optimize automated workflows using Flow Designer to reduce manual effort and improve efficiency
Develop customer-facing portals and self-service capabilities to enhance user experience
Integrate ServiceNow with internal and external systems using Integration Hub and REST/SOAP APIs
Implement and maintain bi-directional data synchronization between ServiceNow and partner systems
Leverage Now Assist and AI capabilities to drive intelligent automation and actionable insights
Create and maintain service catalog items with automated fulfillment workflows
Design notification and alerting mechanisms to improve communication and service delivery
Collaborate with business analysts and stakeholders to define and deliver scalable technical solutions
Write clean, efficient, and maintainable code following best practices
Develop and execute test cases to ensure high-quality, reliable solutions
Document code, configurations, and solutions to support maintainability and knowledge sharing
Stay current with ServiceNow platform releases and apply enhancements to continuously improve solutions

WORK EXPERIENCE:
5+ years delivering ServiceNow solutions in enterprise environments, including CSM and ITSM
Demonstrated success implementing automation and integrations at scale
Experience supporting customer-facing platforms or service delivery operations
Proven ability to work cross-functionally with technical and business stakeholders
Strong communication and collaboration skills

QUALIFICATION:
Minimum bachelor's degree or equivalent work experience
English: Fluent
Travel: 0-10%

Disclaimer: Nothing in this job description/posting shall constitute an offer or promise of employment. If you are not reviewing this job posting on our Careers' site http://jtsusa.com/careers or one of our approved job boards we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at http://jtsusa.com/careers