Job Description: Accenture Federal Services has an immediate hiring need for a ServiceNow Business Analyst. In this role, you will analyze and design new business processes, monitoring and providing feedback on process performance. Collaborate with business users to identify and define detailed product requirements and use cases. Facilitate process redesign, serving as a liaison to the business community while advising on all change aspects.
Responsibilities:- Developing business processes, gathering requirements and developing stories
- Provide process flow and other required system documentation
- Build a trusting relationship with major project stakeholders and leads them to adoption of the best solution
- Assist in quality management reviews and ensures that all business and design requirements are met
- May also assist and sometimes lead test plan development and execution
- Supports Organizational Change Management (OCM) efforts by providing information on the "to be" solution
- Develop and implement test plans for users through SDLC
Here's what you need:- 3 years of experience with ServiceNow development
- ServiceNow Certified System Administrator certification
Bonus Points if you have:- ITSM experience
- Security+ certification
- Custom application development experience
- HRSD experience
- CMDB experience
- ITOM experience
- Bachelor's degree
Security Clearance:- An active Top Secret security clearance with SCI eligibility is required and must be able to obtain a polygraph
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of
California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:
$117,400-$147,100 USD
