Job Title: ServiceNow Developer
Location: [Location]
Experience: 3-7 Years (customize as needed)
Employment Type: Full-Time
Job Summary We are seeking a skilled ServiceNow Developer to design, develop, configure, and maintain ServiceNow applications and workflows. The ideal candidate will have experience in ServiceNow platform development, scripting, integrations, and ITSM processes. The role involves collaborating with business stakeholders and technical teams to deliver scalable, high-quality solutions that align with business requirements.
Key Responsibilities - Design, develop, and customize ServiceNow applications and modules.
- Configure workflows, Flow Designer, Business Rules, UI Policies, Client Scripts, and Script Includes.
- Develop and maintain Service Catalog items, Record Producers, and Knowledge Management solutions.
- Implement and support ITSM modules such as Incident, Problem, Change, Request, and CMDB.
- Develop integrations with third-party applications using REST, SOAP, IntegrationHub, and MID Server.
- Create and maintain reports, dashboards, and Performance Analytics.
- Perform platform upgrades, enhancements, and production support.
- Troubleshoot and resolve application issues while optimizing system performance.
- Prepare technical documentation, unit test cases, and deployment documentation.
- Collaborate with functional teams, administrators, and stakeholders throughout the project lifecycle.
Required Skills - Strong experience with ServiceNow platform development.
- Proficiency in JavaScript, Glide API, Business Rules, Client Scripts, Script Includes, UI Actions, and UI Policies.
- Experience with Flow Designer, IntegrationHub, and Workflow development.
- Knowledge of ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB).
- Experience with REST/SOAP APIs, web services, and system integrations.
- Understanding of ACLs, security, roles, and access control.
- Experience with Service Catalog and Portal development.
- Strong debugging, troubleshooting, and problem-solving skills.
- Excellent communication and collaboration skills.
Preferred Skills - Experience with one or more ServiceNow modules:
- ITSM
- ITOM
- ITBM/SPM
- HR Service Delivery (HRSD)
- Customer Service Management (CSM)
- Governance, Risk, and Compliance (GRC)
- Security Operations (SecOps)
- Knowledge of ServiceNow App Engine.
- Experience with Performance Analytics and Virtual Agent.
- Familiarity with Agile/Scrum methodologies.
- Understanding of DevOps and CI/CD practices for ServiceNow.
Qualifications - Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 3-7 years of ServiceNow development experience.
- ServiceNow Certified System Administrator (CSA) certification is preferred.
- ServiceNow Certified Application Developer (CAD) certification is highly preferred.
- Experience in at least one end-to-end ServiceNow implementation project.
Nice to Have - Experience with ServiceNow upgrades and platform migrations.
- Knowledge of MID Server configuration and Discovery.
- Familiarity with CMDB and Asset Management.
- Experience with Automated Test Framework (ATF).
- Exposure to cloud platforms such as AWS, Azure, or Google Cloud.
- Strong documentation and stakeholder management skills.
Common ServiceNow Developer Specializations: - ServiceNow ITSM Developer
- ServiceNow ITOM Developer
- ServiceNow HRSD Developer
- ServiceNow CSM Developer
- ServiceNow GRC Developer
- ServiceNow Integration Developer
- ServiceNow Platform Developer
