OverviewBRMi is seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Adoption & Enablement Consultant to support the implementation and organizational adoption of ServiceNow SPM across our Portfolio, Program, and Project Management functions within HR. This contractor will serve as a trusted advisor, trainer, and subject matter expert throughout the transition from multiple project management tools and processes to a centralized ServiceNow SPM solution. The consultant will partner directly with Portfolio Managers, Project Managers, Program Managers, and business stakeholders to drive user adoption, establish best practices, provide hands-on support, and develop sustainable operating procedures. The ideal candidate brings proven experience implementing ServiceNow SPM, enabling PMOs through similar transformations, and creating scalable governance, training, and support models that ensure long-term success.
**Hybrid in Vienna, VA, Pensacola, FL, or Winchester, VA**
**In person interviews will be required for this role**
Benefits:• Comprehensive Medical, Dental, and Vision Insurance• Employer-Paid Life Insurance• Employer-Paid Short-Term and Long-Term Disability Insurance• 401(k) • Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays• Educational Assistance
Salary: 116k-134k
Responsibilities
- ServiceNow SPM Expertise & Advisory
- Serve as the subject matter expert for ServiceNow Strategic Portfolio Management (SPM) capabilities and best practices.
- Advise leadership and PMO stakeholders on industry-leading portfolio, program, and project management processes enabled through SPM.
- Recommend configuration, workflow, governance, and reporting approaches that align with organizational objectives.
- Identify opportunities to streamline portfolio management processes and improve user experience.
- PMO Training & Adoption
- Develop and deliver role-based training for Portfolio Managers, Program Managers, Project Managers, Project Leads, and business stakeholders.
- Facilitate workshops, office hours, demonstrations, and hands-on learning sessions.
- Support users during implementation, pilot, and post-launch phases.
- Act as the primary point of contact for user questions regarding system functionality and process execution.
- Coach teams on transitioning from legacy tools and processes to new ways of working.
- Process Development & Documentation
- Create comprehensive Standard Operating Procedures (SOPs), process guides, job aids, quick-reference materials, and training documentation.
- Document portfolio governance processes, intake workflows, demand management procedures, resource planning practices, and reporting standards.
- Develop a sustainable knowledge repository that supports ongoing training and operational consistency.
- Ensure documentation reflects approved governance decisions and organizational standards.
- Change Management & Operational Readiness
- Assess organizational readiness and adoption risks.
- Support change management activities, communication plans, stakeholder engagement, and adoption strategies.
- Gather user feedback and recommend continuous improvements.
- Establish support models and transition plans for post-implementation operations.
- Perform other duties as assigned
Qualifications
- 5+ years of experience implementing or supporting ServiceNow Strategic Portfolio Management (SPM) solutions.
- Demonstrated experience leading SPM or PPM transformations within large or complex organizations.
- Experience training and enabling PMOs, project managers, and business stakeholders on ServiceNow SPM.
- Strong knowledge of portfolio management, program management, project management, demand management, resource management, and governance practices.
- Proven ability to create SOPs, process documentation, training content, and knowledge articles.
- Experience facilitating workshops, training sessions, and stakeholder engagement activities.
- Strong communication, facilitation, and relationship-building skills.
- Preferred Qualifications
- ServiceNow Certified Implementation Specialist – Strategic Portfolio Management.
- ServiceNow Certified System Administrator.
- PMP, PgMP, PMI-PMOCP, or related project management certification.
- Experience implementing portfolio governance, intake management, prioritization frameworks, and resource planning processes.
- Experience supporting organizational change management and user adoption initiatives.
- Familiarity with HR, shared services, or enterprise PMO environments.
** BRMi will not sponsor applicants for work visas for this position.**
**This is a W2 opportunity only**
